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Find a Location

RG Design & Build has 1 locations, listed below.

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    Business ProfileforRG Design & Build

    Woodworking

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    86 Speight Court, London, ON N5V 3J3
    BBB File Opened:
    16/11/2021
    Years in Business:
    4
    Business Started:
    20/7/2020
    Business Management
    • Ron George, CEO/Owner
    Contact Information

    Principal

    • Ron George, CEO/Owner

    Customer Contact

    • Ron George, CEO/Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/08/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered an outdoor chair and sectional from *** that was advertised on ******** ***********. I inquired about price, date of completion and specific details about the made to order product. *** informed me it would be 4-5 weeks, 1050$ and 50% is due to start the project. I sent *** 525$ via e-transfer June 20th, 2023. On July 17, I messaged *** to see when the product would be ready for pick up. He replied july 21st, saying it would be another week or two. I then checked his reviews on ******** and to my surprise they were mostly negative for price, communication and completing product in a timely manor. I sent *** another message july 30th, with no reply and another on July 31st explaining that I didn’t feel comfortable that there was no communication or clarity on my product timeline of completion. He then responded it would be another week or two. I explained I was unhappy with the constant “another week or two” and he said he would return my refund, asking me for my email. As a result, he has taken down the original ******** marketplace post, blocked me on ******** and won’t reply to my emails, messages on ********* or ********. He has not returned my deposit, or completed the ordered product. But has kept my money. He is violating his written agreement of completing my order in the 4-5 weeks and has kept my deposit, which is not right. I tried sending him a message saying if he could give me a solid completion date to not go past then I’d be ok to continue and have him build the product but he blocked me.

    Customer Reviews

    0 Customer Reviews

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