Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
20/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In the past month, I paid for services quoted but not rendered at my request. This resulted in a credit of roughly $1,400.00. I the intended to keep that credit on file, but given the noticeable poor workmanship and very poor customer service, I have now asked three times for the overpaid money to be credited to my credit card, which they have on file. The reason is that I do not intend to go back to this supplier ever again to service this boat nor any other I may own. I want my money back.
Business response
23/08/2022
Please find below our response regarding Mr. **** *********'s complaint. As per his request, his credit was refunded.Response regarding Mr. *********'s complaint # ********We were very surprised that the customer filed a complaint as our service writer was in communication with him and was following up on the emails that he had sent over the weekend.
The credit was for services that the client had paid for and then decided to wait until he brought the boat back in the fall to have the work performed. In addition to requesting a refund, the customer was in contact about some additional issues he was having and about us sending our mobile technician to his location. Our service writer was trying to figure out the best way to assist him and requested more information. Unfortunately, our service writer was off sick when a couple of the emails came in and was unable to respond to his email and request immediately. The refund was processed first thing upon her return.
When we notified Mr. ********* that the refund was processed, we again asked him for details as to what issues he is experiencing but have not had a reply.
We are very sorry to hear that his experience has left him feeling disappointed. We truly do have an amazing team here at Hurst Marina and we stand behind the work that we perform. Unfortunately, we are extremely short staffed and as a result we have had some delays in responding.
We will review our interactions with this customer as we do with all of our clients in a continuing effort to improve our customer service.
Please let me know if you require any further information.Regards******** ***** **** *** ***** ****** ************ *** *** **** ************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.