Business ProfileforSplash Pools & Spas Inc

I contacted Splash Pools because the heater in my hot tub stopped working and I knew this because I received an error and notification on my phone app. My first solution was to turn the breaker off and then turn it back on. Unfortunately after trying to turn the breaker back on, the breaker kept tripping and therefore my tub no longer had power and was no longer running the pumps in heat saving mode. I explained this issue to ******** after she had called me back from the voicemail I left her. I also explained this to the technicians that came on site. ******** from splash pools was consistently trying to blame me that the breaker was not working when in fact the tub was not heater for a few days and I personally turned off the breaker. This is clearly a warranty issue yet splash pools is trying to blame me saying it's my breakers fault. I contacted ****** *** and they confirmed that there was in fact a error and that my heater stopped working. I was also told that if I made a complaint with *** that it would affect my relationship with them IE service and warranty which is not acceptable. I would like a refund for all of the service charges and the only item I'll be willing to pay for is the filters that I requested which were left outside in the snow and I dint't even know they were there until I saw the bill come in.