ComplaintsforAppliance Repair Crew Inc

• Initial Complaint

  27/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am complaining this because a company is refusing to give me refund. ***** ******** *** *********** I called on 25 March the "appliance repair crew" at ###-###-#### to fix my stove oven because the oven bake and grill does not work. The receptionist said that $99 is for inspection to find the problem. If the technician find the problem, then he will offer the labour charge and parts. The inspection charge will be waived if I go with them to fix the problem. Then it will be only the labour and parts charge, and they will not charge me for inspection $99. I agreed and made the appointment for next day March 26. The appointment was scheduled on 26 March in between 5.30 pm to 8 pm. The technician arrived around 5.45 pm and opened the stove back cover. He told me he needs to service the stove main control board. But he did not inspect and did not find what problem in the main control board. He told me either I have to pay him $99 or the labour cost if I want him to service the control board. He sounds compelling me to pay him either $99 or labour charge although he did not inspect and did not find the problem in the main control board. I was confused and at that moment, I did not want to pay $99 for doing nothing. But he will not go out without payment. So, I agreed to pay him labour cost $333.35 for service. Around 10 mins later, I noticed he was not doing anything. After a wait of another 10 to 15 mins, he told me the main control board does not have enough voltage and he can not fix this problem. He said a new control board needs to be purchased which is $480+tax. I refused to purchase this and asked him to keep the inspection fee $99 and refund me the remaining balance from $333.35. Because he did not fix anything and he should not charge the labor. But he refused this and asked me to sign a form to get the receipt of payment. He said if I don't sign, I will not get the receipt. Then I signed. I called again at **********. But the receptionist also refused to give me the refund and told me she will call me after she talks to the technician. But she did not call me back and she does not answer my phone call. *** ******* ******* ** ***** ****** I will appreciate your help. appliance repair crew **** **** **, Mississauga, ON

  Business response

  08/04/2024

  The customer called in for their ********** stove repair. The technician diagnosed that it needs servicing of the main control board and heating system, for which the technician quoted labor $295+tax. The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent and agreed to proceed with the labor charges and paid. As well as before performing any service technician also mentioned if any part will be required depending upon the damage that will be additional quote. The quote is also mentioned on the invoice signed by the customer. When customer called regarding the same issue part replacement was advised to the customer as diagnosed by the technician. 

  The $295+tax paid is the tech labor who was there to service the appliance. There are possibilities that after the service the appliance will come back to normal functioning. We do not have to always replace parts for repairs. So, a tech quotes a part if the damage on the part is too much and can’t be fixed with hands. We have to replace the part in the worst case. Therefore, the labor charge is the standard fee for the service provided.

  
  When tech serviced the appliance it was diagnosed that we might need to replace this part. About the labor charges anyhow is applicable in the replacement of the part as well. So, we try to fix it without the part as undeniably some brands are expensive and so are it's associated parts. However, it is clearly mentioned on the invoice that LABOR FEE IS NON-REFUNDABLE as it was performed with full consent. Whatever was possible to fix the technician did using the tools and hands, but if any part is required to permanently fix the issue then there is nothing we can do except replace the part.
  
  
  LABOR FEE IS NON-REFUNDABLE clearly mentioned on the invoice terms and conditions signed by the customer. ** *** ******** ** ****** ****** ********* *** **** *********** **** ****** ** *** * ********** *** *** **** ****** **** ** ******** ** **** *** **** ********** *** * ***** ******** *** ********* **** **** **** * *** ** ********** ** *** ***** *** ***** ************ **** ** ******** **** ******

  
  

  Customer response

  13/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Appliance Repair Crew Inc stated “The customer called in for their ********** stove repair. The technician diagnosed that it needs servicing of the main control board and heating system, for which the technician quoted labor $295+tax.”
  
  Response: I called Appliance Repair Crew because our stove bake and grill do not work. They told me diagnosis fee $99+tax. After diagnosis, the technician will propose the labor $295+tax in addition to any parts to be changed if needed. If I agree to go with the technician for labour and parts changed, the diagnosis fee will be removed. I agreed to schedule an appointment. After arrival, the technician uncrewed the back part of the stove and did not diagnosis anything. He simply said the main control panel is problematic. He told me he needs to leave and I have to pay him for $99+ tax. He also offered that I can pay him labor charge $333.35 then he will go servicing and repair. I did not want to pay him $99+tax as he did not diagnosis anything although he had the necessary equipment to diagnosis.
  
  It is clear the technician coerced me to pay him $99+tax for doing nothing or to pay him $335.35 for repair although he did not tell me what to repair.
  
  Appliance Repair Crew Inc stated, “The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent and agreed to proceed with the labor charges and paid.”
  
  Response: The technician never took consent and approval before performing service/repair. He did not take any acknowledgement for repair. The technician coerced me to pay him first. There was no consent paper to sign before the servicing/ labor and before the payment. Please see my response above.
  
  Appliance Repair Crew Inc stated, “The $295+tax paid is the tech labor who was there to service the appliance. There are possibilities that after the service the appliance will come back to normal functioning. We do not have to always replace parts for repairs. So, a tech quotes a part if the damage on the part is too much and can’t be fixed with hands. We have to replace the part in the worst case. Therefore, the labor charge is the standard fee for the service provided.”

  Response: After I made the payment of $335.35, the technician used one of this tool to check the voltage of the main control board, and he diagnosed that the voltage is 120 V. The technician said the voltage should be 240V, then the grill and bake will work. He told me the middle part to be replaced for necessary voltage.
  

  So, it is clear that the technician intentionally did not diagnosis the main control board ******** ** *** *** ***** and I had to pay ********** *** ***** ** $335.35 just to diagnosis. The technician did not service anything.
  
  Appliance Repair Crew Inc stated, “When tech serviced the appliance it was diagnosed that we might need to replace this part. About the labor charges anyhow is applicable in the replacement of the part as well. So, we try to fix it without the part as undeniably some brands are expensive and so are it's associated parts. However, it is clearly mentioned on the invoice that LABOR”
  Response: The technician did not service anything. Afte the payment of $335.35, the technician diagnosed that the middle part of the control board needs to be replaced which cost $470+tax. The technician wanted me to pay him $470+tax for parts. Also, the technician told me I do not have to pay labor for this replacement as I already paid the labor fee.
  I told the technician that I do not want to replace the parts and asked him to charge me only the diagnosis fee. He said he cannot refund anything as this is Company’s policy. Finally, the technician asked me to put electronic signature in a machine for the consent and receipt of payment and invoice. I first did not want to sign as I did not believe the technician. But the technician told me if I do not sign, the company will not provide me any receipt of payment. So, I signed before he left.
  ** ** ***** **** ********* ****** **** *** *** *** ** **** ********* They asked for a diagnosis fee without diagnosis anything. After the labor payment, the technician diagnosed with his tool there is voltage problem. *** *** **** **** ** ********** ********* ** **** *********** I want Appliance crew to charge me only the diagnosis fee and to refund the remaining amount.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, Nov. 28th 2023, 11am, the man from Appliance Repair came to fix my washing machine. He told me to pay in advance $299.45 before he started to work. He didn't show any contract, agreement or license number. **** ***** *** ********  15 - 20 minutes later, he asked me again to pay $105.65 for some parts what he didn't mention before started to work. Also he didn't explain what kind of parts we need such as size, dimension, brand, part number so on. And he didn't tell about shipping and cancellation fees. ** **** ******* ** ********** ** ******  After he's gone, I tried to test the machine but it's not working and it made a big scratching noise and drums were extremely shaken. So I called to this company's office immediately to cancel order the parts. However, nobody connected with the phone and I sent email about this, but they didn't reply. I couldn't use this broken machine any more and I have to pay for the new machine extra cost.

  Business response

  08/04/2024

  On October 28, 2023 the customer called in for their washer repair. The technician diagnosed that the washer needs servicing of the rotation system and motor assembly for which the technician quoted labor $285+tax and also applied a discount of $20 off so the final labor comes to $265+tax. The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent and agreed to proceed with the labor charges and paid. As well as before performing any service technician also mentioned if any part will be required depending upon the damage that will be additional quote. After servicing the washer needed a part replacement all the details of the part and pricing is clearly mentioned on the invoice. To which customer agreed that is why paid for the service as well as a deposit for ordering the part**** ******** ********. The technician ordered the part right away when he was at the customer's property to avoid any delays and finish the job asap. When technician left the customer called in the office in the evening and informed that they want to cancel the order the file was sent to the accounting department and as the part was ordered there was a cancellation policy applicable which was explained over the call as well to the customer**** ******** ************ ****** *******. A detailed cancellation policy email was sent to the customer**** ******** ************ ****** ******. The refund after the required deductions was processed and the customer accepted the refund.**** ******** ****** ******** ***********. *** ***** * ****** ** ****** ********** *** ******** *********** ***** ** **** ** ****** *** ******** The refund was already processed and NO FURTHER REFUND WILL BE MADE; THE JOB HAS BEEN CLOSED IN OUR SYSTEM WHEN CUSTOMER ACCEPTED THE REFUND.

  Customer response

  17/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  First they didn't fix my washing machine. ***** *** ********** *** **** ******** the machine was totally gone so we had to purchase a new machine.

  Second they didn't explain any policy for repair service by document before start to work. So this is not enough to understand my right and not qualified for their duty.

  Third they didn't give any information for cancellation. I requested to cancel parts right away at that time, but they didnt picked up my call, so I sent email however they replied 6 hours later already charged.

  I WANT TO REFUND MY MONEY BACK FULL OF AMOUNT NOT LITTLE.
  
  *** ***** ***

  Business response

  29/04/2024

  The customer has already accepted the refund processed on December 07, 2023. No further refund will be issued. This file has been closed in our system. *** ******** ** **** *********** ** ****** *** ********

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday March 8, 2024 ********* ********* **********  They charged me to come fix my refrigerator, then I was told that they would need to order a part, and charged me for that part. Total came out to almost $800. After the technician left and an hour later, my refrigerator stopped working. Now my fridge doesn't work, food gone bad, and when I called them to come back the next day, I am told that my fridge needs another part so that it can work and that I must pay for it. Now they want me to pay another $800 for this other part and to make my refrigerator work. This after I was told that my refrigerator would be fixed AND work on the first day when the technician completed his work. Was out of money and left with unfinished services.

  Business response

  08/04/2024

  As per our booking records nothing comes up in our system under the name provided ****** *******, phone number ###-###-#### or the E-mail: ***********@*****.com. Probably the complainant is misunderstood us due to the similar repair company names in the market. We need some additional details like the invoice, booking confirmation or the payment receipt to verify and pull up the file. We will be happy to assist once all the required information will be provided.  
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Dec 16 ,2023 I was told tech would come and diagnose the issue for $80 and then quote to repair waiving the $80. Tech arrived in a ** *****, not a service vehicle, came in with a backpack and appeared to be in the early 20's. Without diagnosis and on the phone with what seemed someone advising him he said he needed to service the rotation system in my washer and it would cost $275 without knowing if it would fix the machine. As I watched tech (kid) look into the back of the washer that I had already removed the back panel and doing nothing he said it had a faulty gear case. The tech did not service the machine at all or give me any details of what the receipt of repairs or contract would read, only that they accept cash or debit not credit ********* ** ***** ** ******* ***** *****. One day later I called to explain what had occurred and requested a refund explaining that I told $80 for service call and report the outcome of diagnostics which did not happen. In fact I was told to pay $300 for diagnostics. The lady on the phone said the charge was non refundable and hung up without any resolve. This company is clearly only out to schedule service calls and then mislead people into their guess of what the issue may be without actually providing a service at all. They obviously have it down to a science after reading many other reviews.

  Business response

  03/01/2024

  The customer called in for their washer repair. The technician diagnosed that the washer needs servicing of the service rotation system for which the technician quoted labor $275+tax. The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent and agreed to proceed with the labor charges and paid. As well as before performing any service technician also mentioned if any part will be required depending upon the damage that will be additional quote. The quote is also mentioned on the invoice signed by the customer. When customer called regarding the same issue part replacement was advised to the customer as diagnosed by the technician.
  
  The $275+tax paid is the tech labor who was there to service the appliance. There are possibilities that after the service the appliance will come back to normal functioning. We do not have to always replace parts for repairs. So, a tech quotes a part if the damage on the part is too much and can’t be fixed with hands. We have to replace the part in the worst case. Therefore, the labor charge is the standard fee for the service provided.
  

  However, it is clearly mentioned on the invoice that LABOR FEE IS NON-REFUNDABLE as it was performed with full consent. Whatever was possible to fix the technician did using the tools and hands, but if any part is required to permanently fix the issue then there is nothing we can do except replace the part. The customer has been continuously calling and we have been explaining the same fact over and over again.
  
  

  
  

  Customer response

  03/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The technician did not service the rotational system at all, merely drained the washer of water with a shop vac and then took advice from a call he was on (speaking in another language to clearly deceive customers) to quote me on a part. There was absolutely NO SERVICE performed on my washing machine as I had supervised the technician for the entirety of the visit. 

  
  
  Sincerely,
  
  ***** **********

  Business response

  10/01/2024

  NO REFUND WILL BE PROCESSED. As labor was performed with full customer's consent and acknowledgement that is why customer paid and signed the invoice. In addition, before performing any kind of service technician also mentioned if any part will be required after servicing that it will be an additional cost to which customer agreed as well and informed technician to go ahead. Eventually part was required to completely fix the issue quote was provided right on the site customer was also explained the same. Even the invoice has a written proof of the part quote.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this company due to an issue with our fridge, as our icemaker has not been working. The service worker came to our home and told us it would be $79 + tax to do an inspection. After completing the inspection, he informed me that I was going to be charged $265+ tax to repair the issue. He requested an E-Transfer, cash, or debit ONLY in order to continue with the repair. I sent the etransfer in the amount of $299.45 on the spot, to cover the cost of fixing the issue as well as the initial $79 + tax for showing up for a quote. The service worker then said he needed to replace a part in the fridge for an additional cost of $734, after he had already recieved payment for supposedly fixing the issue. Upon reviewing the invoice, he had charged us for servicing the icemaker, not fixing it, as he had originally claimed. Currently, the icemaker does still not work, and the issue persists. He did not service the icemaker, and he did not replace any parts. I have no idea what I have paid for *** **** ** ****** * **** **** *******. After repeated attempts to make contact over the phone in order to get a refund issued, I am now being left on hold for hours. I have ven offered to let them keep the initial cost for appearing, in the amount of $79 + tax, however they are unresponsive and unwilling to refund the remainder that I feel I am owed. **** ******** ** *********

  Business response

  17/11/2023

  The customer called in for their ******* FRIDGE repair. The technician diagnosed that the fridge needs servicing of the ice maker for which the technician quoted labor $265+tax, which is a discounted price as regular labor charges are $295+tax. The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent said do whatever is required and agreed to proceed with the labor charges and paid. As well as before performing any service technician also mentioned if any part will be required depending upon the damage that will be additional quote. The quote is also mentioned on the invoice. When customer called regarding the same issue part replacement was advised to the customer as diagnosed by the technician.
  
  The $265+tax paid is the tech labor who was there to service the appliance. There are possibilities that after the service the appliance will come back to normal functioning. We do not have to always replace parts for repairs. So, a tech quotes a part if the damage on the part is too much and can’t be fixed with hands. We have to replace the part in the worst case. Therefore, the labor charge is the standard fee for the service provided.
  
  When tech serviced the appliance it was diagnosed that we might need to replace this part. About the labor charges anyhow is applicable in the replacement of the part as well. So, we try to fix it without the part as undeniably some brands are expensive and so are it's associated parts. However, it is clearly mentioned on the invoice that LABOR FEE IS NON-REFUNDABLE as it was performed with full consent. Whatever was possible to fix the technician did using the tools and hands, but if any part is required to permanently fix the issue then there is nothing we can do except replace the part.
  
  
  LABOR FEE IS NON-REFUNDABLE clearly mentioned on the invoice terms and conditions signed by the customer. If the customer is having doubts regarding the part requirement then he/she is not a technician who can just assume what is required or not. The tech dispatched was a fully licensed and certified with more than 5 yrs of experience in the field who spent considerable time in learning this trade. Moreover, it also depends on how you are using or overusing it.
  
  

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I searched and found this company ***** ****** and seems legit. I agreed on a check-up fee of $79 payable when they showed up and checked my ******* washer. Upon checking for 5 minutes, they said they had to charge me $335 & they would waive the visit fee because they said they already identified the problem. I received an email receipt from Dynamic Appliance Solutions, I agreed and paid them using their ** machine. Since I have to drop my parents, I leave it to my wife to look after them. As soon as I left, my wife said to put it on a 25-minute quick wash cycle and hurriedly left telling my wife that it was working without finishing the cycle. There it goes, and it stops again after 18 minutes they haven’t fixed anything. After I came back for an hour, I received another email from the Appliance Repair Crew company with an invoice and a note saying that if the problem persists, they need to replace the wiring harness of the machine without explaining why and a $523.23 + tax quote. ** ** ** **** ******e how on earth the trouble will be my wiring harness when I haven’t seen them perform the ******* diagnostic test when I asked them at first? Telling me they have another way of identifying the problem. I am complaining to get the refund of that $335 that I paid for nothing and warn others from the modus of this company.

  Business response

  17/11/2023

  The customer called in for their  ******* front load washer repair. The technician diagnosed that the washer needs servicing of the watering system and needs reset of the wiring for which the technician quoted labor $295+tax. The technician took the consent and approval of the customer before performing service as we always take customer's acknowledgement. Customer gave full consent and agreed to proceed with the labor charges and paid. As well as before performing any service technician also mentioned if any part will be required depending upon the damage that will be additional quote. The quote is also mentioned on the invoice signed by the customer. When customer called regarding the same issue part replacement was advised to the customer as diagnosed by the technician. When customer called regarding the same issue part replacement was advised to the customer however customer said will purchase new. 

  The $295+tax paid is the tech labor who was there to service the appliance. There are possibilities that after the service the appliance will come back to normal functioning. We do not have to always replace parts for repairs. So, a tech quotes a part if the damage on the part is too much and can’t be fixed with hands. We have to replace the part in the worst case. Therefore, the labor charge is the standard fee for the service provided.
  
  When tech serviced the appliance it was diagnosed that we might need to replace this part. About the labor charges anyhow is applicable in the replacement of the part as well. So, we try to fix it without the part as undeniably some brands are expensive and so are it's associated parts. However, it is clearly mentioned on the invoice that LABOR FEE IS NON-REFUNDABLE as it was performed with full consent. Whatever was possible to fix the technician did using the tools and hands, but if any part is required to permanently fix the issue then there is nothing we can do except replace the part.
  
  

  LABOR FEE IS NON-REFUNDABLE clearly mentioned on the invoice terms and conditions signed by the customer. If the customer is having doubts regarding the part requirement then he/she is not a technician who can just assume what is required or not. The tech dispatched was a fully licensed and certified with more than 5 yrs of experience in the field who spent considerable time in learning this trade. Moreover, the technician left the washer in a working condition that is why the customer paid and signed the invoice. Now it also depends on how you are using the machine.
  

  Customer response

  17/11/2023

  
  Complaint: ********
  
  I am rejecting this response ******** **** *** ***** Yes, i called them when i found their business ads f*** ****** but contrary to what they are claiming, they assured me that they found the issue after running a diagnosis and opening the cover of the washer and assured me it can be fixed. They didn't mentioned any part when they talk to me that's why I paid them that $295+tax because they let me believed that the problem was found and told me they will waived the visit fee of $79. Since I trusted them that it is the solution, I left them with my wife and do an errand. My wife told me that they stayed a few more minutes and when they realized I left, the hurriedly closed the lid and run the unit to quick wash which should last 25 minutes only. Immediately, without waiting for the cycle to complete, they left and that is when the washer stops at 18 minutes mid-cycle. Meaning, they quickly leave to avoid a false pretense that they fixed the problem. 

  * ******** *** ****** ** **** **** **** ******* ** *** **** **** **** *** ****** They showed up to my door and ring the bell and get in at approximately 7:25PM, I left the house to do an errand at exactly 7:30PM after assuring me that they can fixed the issue. *** *** **** **** ** ******. Imagine these crooks that take advantage of people like us to get their service and will ******* us? *** *** ******** ***** ******** **** ***** *** *** ***** **** *** **** ** ** ***** ** * ***** ** **. They quoted an amount of $523.23+tax for the wiring harness that cost $189 only. Example of style that when you will not call them again, they already ******* you $295+tax. I didn't call them as they claimed that I talked to them that I am buying a new washer. ** ** ********** * **** I wasn't able to call that technician because he used a blocked number and only the next day that I call there company but no one answer and I leave a message but no one return my call. **** *** ******** ****** *** ****** **** *** ***** ***** ******* ** **** **** *** ****** ******* **** ***** **** **** *** ******
  Sincerely,
  
  ***** *********

  Business response

  20/11/2023

  No refund will be processed as labor charges are NON-REFUNDABLE and technician took full consent before performing any sort of service. Customer was fully aware of this and now making claim just to defame the reputation of our company.

• Initial Complaint

  07/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Agreed to $89 for home visit to confirm issue with sensor that I had an error code coming up on my washing machine for. Was told that the sensor was over $650 and they only accept cash or debit. Paid by debit and asked for electronic signature to confirm receipt by email was acceptable. Looked part up on line when tech left and shock to see it only cost a small fraction of the price I was quoted. Also noticed the receipt had a ton of terms and conditions that showed me signing off on electronically although they were never shown or shared with me. Also price on invoice showed over $1,100 more than I paid for the washer. I called and cancelled right away and was informed they would only refund $220 of the $750 I paid by debit. They had added a $335 charge for labor to service the "main board". The tech only had a voltage meter with him so no idea how or why servicing the board was required when they clearly charged me for the sensor which the error code on the washer indicated was the problem all along. On the invoice they also stated if the sensor was not the problem they would have to replace the board at an addition cost of $435 on top of the $1,100. This happened on Aug 19th and today they finally advised me that $220 was credited back to my account. I am looking for the $335 labor charge for servicing the board that never should of been on my invoice in the first place.

  Business response

  07/09/2023

  A detailed email regarding the refund was sent to the customer as follows:

  Here is the detailed refund breakdown. If you want to cancel the order then as mentioned earlier a cancellation policy will be applicable as follows:
  A 15% Cancellation fee applies for any returned/canceled/damaged part or those which were ordered but not used 
  Part price $652.52 15% of this will be $98.87
  $30 shipping and handling charge will be applied to the canceled parts order
  
  Labor $335 for servicing main board and safety system (non-refundable)
  The technician checked all the connections, removed the vibrator sensor from down of the machine, tried to find continuity in it, then ran two different cycles, one gone good but other one gave error code again for which the part was ordered.
  
  Total deductions $98.87+$30+$335 $463.87+tax $524.17
  You paid $747.22 on August 19, 2023
  Total refund will be $223.05 ($747.22-$524.17)
  
  A refund of $223.05 will be processed via e transfer at within 3-5 business days at ******************* once you confirm the email address we have on file.

  In terms of your following statement: " Please also address my concern about a charge for the board that appeared on my invoice. This work was not required, and given the price of a new board would not make sense. I agreed to $89 for an analysis and quote. I paid for that and the sensor only. Hoping this can be resolved between us and there will not be a need to get third parties involved. "
  
  The technician never charged you for the board instead just gave a quote if in case required to replace in the future.
  

  NOTE: please don’t put heavy loads otherwise it can damage other parts also. If the problem still comes again after replacing vibrator sensor and wire harness then we need to replace the main control board. quote for the part and shipping $435.48
  
  NOTE: RECOMMENDED TO USE WASHER TILL TECHNICIAN COMES AND REPLACE THE PARTS THAT’S WHY TECHNICIAN LEFT IT UNPLUGGED.

  As per our record the refund was successfully deposited into the customer's bank account via E-transfer.

  Customer response

  07/09/2023

  I am rejecting this response because:

  My understanding that I was paying for the sensor and the agreed $89 fee for service call. They would have to be charging $250 to $300 an hour for labor to arrive at the price for a service of the board that was not required or asked for, let alone agreed to. I made it clear that the error code was for a MEM sensor when I placed the service call and that was indeed what they confirmed was required so why did the tech decide to preform this so called work on the board? 

  I was not aware of this charge till the invoice was sent, as I said I was told to pay for the board. The auto signature requirement was a misrepresentation and I was never shown the terms and conditions they associated my signature with including the cancelation charges. This was only disclosed to me when the invoice was sent after the tech had left. The cost of the part is easily obtained online and I called another repair company after I cancelled the part and was given a price of $250 as opposed to $650. Also I cancelled the part on Aug 22nd and confirmed my email address (which was not necessary as they had already been communicating to me by email) on Aug 24th. The fraction of my return I did receive was only put in my account on Sept 6th after repeated unanswered requests for status updates.

  Business response

  11/09/2023

  The refund has been processed and accepted by the customer as well. No additional part was charged as explained earlier. Now the customer is just trying to ruin our reputation making ********* claims. Also just wanted to make clear that we always confirm the email address to which the refund can't be processed as we not know know which email address is linked to their banking account. As sometimes people start a conversation on 1 email address but requests the refund to be made on another one so just to be 100% sure we always ask them to confirm as we want the money to be transferred safely and to the correct recipient.

   

  Customer response

  13/09/2023

  I am rejecting this response because they are still skirting the main issues. 

  1) How can they charge $335 labor when he was only at my home for around an hour? The alleged work was not agreed to or necessary. They sensor was already identified on the washing machines error code. 

  2) The cost of the sensor was grossly inflated relative to online pricing and competitive quote received. I am out over $500 for them just showing up and doing nothing. 

  3) Their tactics are misleading *** ********* *********. Only accepting cash or debit so by the time you realize you have been taken they have your money. The terms and conditions were never declared or shown to me. I only realized what they had me initial for when the invoice came through. Why would they not have me sign a full printed copy if they had nothing to hide instead of signing on a blank electronic screen no more than 3 inches by 3 inches. 

  They are avoiding commenting on the main issues and rather focus on secondary issues like confirming email addresses.
  
  

• Initial Complaint

  31/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction - Thursday, July 20, 2023. When the technician arrived at my home, he stated that he could fix the problem with my stove for $320.00 and he needed to be paid up front. I said no, not until its fixed but he said it could definitely be fixed for that price but needed the money up front. I gave him my credit card and he said they did not accept credit cards but only cash or debit. I explained that they advertised credit cards and he said no that it would be declined. I shouldn't have paid him up front but needed my stove repaired and trusted him at that moment. In a very short time, I realized I had made a huge mistake as he proceeded to play with wires for a long time while sitting on the floor of my kitchen and talking on the phone to someone the entire time in another language, ***** **** ** ********* **************  I just wanted him to leave at that point. When he was done playing with wires he said that I would now need a main control board which would cost over $1,400.00 and it couldn't be fixed. I said no, I wouldn't be doing that. So he said he transferred some wires and the larger burner would work better now. When he left, I now have the same problem but with the other burner. **** ** ******* *** ***** ** *** ***** *** contacted another technician to come and look at the stove ** **** ** ****. I called the business 3 times to resolve this problem with a constant runaround. I agreed to pay the $79.00 service fee but wanted a refund on the $361.60 my account was debited. I have reported this to the bank, talked to a lawyer and I will go further if needed. * **** **** ***** ******* *** **** *** *** ***** **** ******** * *** ******* *** * **** *** *** **** ** ** ***** ** **** *** ****** ** ******* ***** The name on the invoice is not even my name and my debit reads that it was an in store purchase in Mississauga, which *** **** also questioned. Please help me find a resolution to this problem. Thanks for your time.

• Initial Complaint

  25/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 2023/06/23, I asked Appliance Repair Crew to come perform a paying estimate for my ******* *** fridge as it was no longer cooling They came and the technician provide a diagnostic of bad wires and he could get the fridge repaired for the total amount of 333.25 CAD. I accepted and told the technician to proceed, When the technician, I asked him to wait for the fridge to show it was cooling before I pay. He refused saying that it would take 4 to 6 hours to cool. * **** *** **** * *** *** ************ *** **** ** ***** ******** ************** ********** since I did not feel cold air coming from the fridge when I put my hand closed to the source of air. The technician added ********* **** ******** *** "If it is not working, you will need to change the compressor (for around 2,000 CAD) and refill gas". I told him that this was supposed to be part of the diagnostic and estimate before the repair, not after the repair. * **** **** **** ******* *** ********** *** *** ** *** ******** ** ********* ***** **** ****** ** ******** *****  After 4 hours, the fridge was still not getting any cooler and I called their office, to be told by the manager in service that there was nothing for them to do as the service was already provided. To minimize damages in my house and my food stock, I requested the company ********* (as official authorized maintenance for this fridge) to re-diagnose and advise. ********* proceeded with a different diagnosis and repaired the fridge ** ********* *** ****** *** ********* ******** *** **** *** * ***** ** *** ***, and the fridge started to work (blowing cold air) as soon as they advised they were done I am requesting Appliance Repair Crew to reimburse me the 333.25 CAD as they provided me with incorrect diagnosis and never repaired the fridge in the first place ******** ******* ********* ************ ** ***** ******* ************ ******** ****** *****************************

  Business response

  07/08/2023

  The customer paid labor $295+tax for the technician to service the safety system of the fridge. The technician also found the issue with the wiring and compressor, as mentioned on the invoice as well, he service the wiring components as well and mentioned that the fridge will take around 3 to 4 hours to cool as after servicing it takes time for the fridge to start cooling and run it's normal function. This labor was performed with the customers consent and full acknowledgement and was explained briefly what the technician will be doing within the labor and also mentioned before performing anything that if a part will be needed that would be additional and that the customer has to pay for the faulty part and shipping to which the customer agreed. Usually after servicing the appliance comes back to it's normal functioning and we do not have to replace the part always, only in worst situations where the part is damaged too much that cannot be fixed within the labor needs to be replaced. Whatever was possible to fix with hands and tools technician did all that and even tried to fix the issue without the part as he is fully aware that it's quite expensive, but the damage on the compressor was too much that it needed replacement so that technician quoted $1607+tax for the compressor and the gas refill, but didn't charged any additional labor on that we would have covered it under warranty, but eventually he needed the part. Compressors are the most expensive components of the fridge, it requires a special cooling technician to perform the installation, requires fresh refrigerant ti be filled in and takes 3-4 hours to complete the job. The technician was well aware that the compressor was under warranty and even advised the customer to get it reimbursed from the manufacturer. Whatever details are mentioned on the manufacturer's invoice provided by the customer is all what we were about to do if the customer would have proceeded with the compressor replacement, it is totally same procedure as mentioned in their invoice. However, that fact is being the manufacturer, and the compressor being under warranty still they charged $222 for replacing the part as it's their standard labor charges. They just replaced the compressor under warranty but billed for the workmanship. If the manufacturer itself cannot send the technician free of cost then we are just a repair company who had to order the compressor, gas refrigerant and all it's associated supplies along with 2 licensed certified cooling technicians and it does cost us every time we have to dispatch the technicians. There won't be any refund processed as mentioned earlier that labor was performed with the customers consent and everything was well informed (requirement of any additional part) prior to performing the service, moreover, the labor charges are non-refundable mentioned on the invoice as well. If we were to ****** money that there was no chance that the technician could have advised the customer to get the invoice reimbursed from the manufacturer and the their money.

  Customer response

  07/08/2023

  I am rejecting this response because:

  - the manufacturer did NOT replace the compressor (please review their invoice)

  - the manufacturer just maintained the wirings of the fridge.

  so the business service never worked as I reported to the business, and I paid twice for the same service. Cost of Bad and poor service needs to be refunded. **** ** *** ** **** *** ** ******* ***

  Business response

  09/08/2023

  The technician has several years of experience in this field they come across numerous compressor complaints on a daily basis. As a company we have an obligation towards the quotes we provide. Whatever details are mentioned in the service explanation(attached file) is a compressor job. Every company has it's own way of describing the job details. We were about to do the same if the customer would have proceeded with us. As advised by our technician to save his money customer contacted the manufacturer directly. Being the manufacturer they honored the warranty only on the part however, still charged their technician's labor and completed their job in a relatively lesser amount. Thus no refund will be processed. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Friday , May 27th , initial visit to diagnose gas dryer , in order to proceed with diagnosis a payment had to be made prior to any service provided for diagnosis ( $ 275 plus tax @13%) , repair technician looked the gas dryer over completely , technician said the gas dryer required a new solenoid but the control board was operating properly and did not need replacement , he also stated that any further parts repair had to be paid in half for the part , the other half to be paid on the date the technician came back to install the new part , wanting a reassurance that this part would repair the issue in full , I was told that this part will fix the dryer issue therefore I paid in half ( $ 231.09) so the part could be installed. Friday , June 2nd , technician came to house , the other half of the part cost to be paid prior to installation ($ 231.09) , he proceeded to install the new solenoid , after the installation and guarantee the dryer would be functioning at 100 % , he then proceeded to inform that the dryer "now" needed a new control board to be ordered and installed. I did not agree to the new control board and therefore the dryer is still non functional after spending a small fortune on a repair that did not resolve the issue. I have been in contact with this company for a resolution and they will not resolve this issue , they said I needed a new control board as well which is another small fortune on top of what has been paid out to date.

  Business response

  19/06/2023

  On June 02, 2023 when 2 of our technicians attended then installation site, the additional part information was provided to the customers's husband as she was away while the technicians were working on her appliance and all the information was clearly explained to her husband who was present at the location when both the technicians finished the installation. The fact is that her husband was fully aware of the situation and the customer still called and said it is still not working while the technicians already informed her husband that the dryer is heating but check for some time because it’s not heating with full force because main board is weak. We asked her to check with her husband as if any part is required then there is nothing we can do, however, we can only offer the customer that there won't be any additional labor/installation charges if she proceeds with the additional part, we can bear that much loss and cover the installation under warranty (which we still be paying to both the technicians from our pocket), but for the part even we have to place the order with our dealer. The customer is not ready to understand OR proceed. Enclosed is the invoice as a proof that additional part details were explained after the installation and the quote was also provided to the customer and we have customer's signature as well dated June 02, 2023 last visit.

  Customer response

  19/06/2023

   I am rejecting this response because: The initial assessment on May 23rd. , after a thorough perusal ( he took panels off and tested all the electrical elements ) of the gas dryer , the Technician said that the "control panel" was in perfect running order , the dryer was in great shape , the only part needed to fix the dryer to it's former working capacity was the solenoid , when they arrived on the following Friday , June 2nd , I was working which I made well aware to the Company , my Husband was here to let the Technicians in to replace the solenoid part , after the work was completed the Technicians informed Spouse the "control panel" was faulty , after we were told the visit prior that it was perfectly fine , I have attached a receipt statement with both dates  ( May assessment ) , ( June assessment ) , I have since had to buy a new dryer due to this unfortunate situation.

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