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          Honda Canada Inc has 1 locations, listed below.

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            Business ProfileHonda Canada Inc

            Auto Manufacturers

            Contact Information

            180 Honda Blvd

            Markham, ON L6C 0H9

            Get Directions
            Visit Website
            (888) 946-6329

            Customer Reviews

            1.11/5

            Average of 47 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            63 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            180 Honda Blvd, Markham, ON L6C 0H9
            BBB File Opened:
            30/6/1995
            Years in Business:
            55
            Business Started:
            1/1/1969
            Type of Entity:
            Corporation
            Alternate Business Name
            • Acura Canada
            Contact Information

            Principal

            • Christopher Adams, Customer Relations Supervisor

            Customer Contact

            • Christopher Adams, Customer Relations Supervisor
            Additional Contact Information

            Fax Numbers

            • (877) 939-0909
              Primary Fax
            • (416) 299-7721
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            63 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            After 3 attempts since January 2024, I again called Honda for the 4th time, Monday February 26, 2024 and there was still no assignment to the Mediation team. The agent, Barb, agreed that it was way too long. She told me it was the Mediation Team addressed these issue I had with the Recall Notice. It is now March 2024 and still no call from Honda. The issue: Due to Honda’s fault, there may be excess corrosion on the rear frame stiffener. Honda in writing admits that this excessive corrosion is “due to inadequate frame sealing”**********. Honda’s solution if the corrosion is not excessive is to install a “set of trailing arm support braces”. However if there is deemed excessive corrosion Honda will not return the car, however will thru the dealer provide an offer to purchase. I believe this amount will not be anywhere enough for me to get into another similar vehicle. Thus I will have to expend a significant amount to replace this vehicle, which I know will last at least 3 more years. All because Honda’s failure to properly seal the frame. Clearly this is Honda’s fault. * *** ** *** *** **** ***** ********** *** **** ***** *********** **** *** ******* *********** My CRV is 2009, *** **** ***** thus buy back should be slightly higher however still far below the purchase an equivalent vehicle. In the 3rd call I had on February 5th, the agent suggested I could go to the dealer and sign a release to get the car back if the corrosion was excessive. I decided not to do this ** ** ***** ***** *** ************** ** ** ****** ****** ***** ** ****** ***  Mine has not yet been evaluated as the dealer informed me that if the car did not pass, the car would not be returned. Secondly, I bought the car new and at the time of purchase neither the dealer nor Honda told of the potential excessive corrosion. ***** **** ** *** **** *** ***** ** ******* *** **** ** ****** **** ****** ******** ** *** ***** *** *** **** **** ***** **** *** *** ***** ******* ****** ***** *** ***** *** *** ** ***** **** ** *** ******** ****** **** ******* ******** ** ****** ** **** ***** *** **** ** ********* ******** *** ********** ****** ** ***** *** ******** **** ****** After 4 calls and 4 assurances that the Mediation Team would call, to this date no call.
            Read More
            Read 62 More Complaints

            Customer Reviews

            47 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gavin A

            14/08/2024

            I have been a long time fan and customer of Honda power equipment for over 20 years, until today. Last summer I bought a Honda lawnmower. Before leaving the shop it was recalled so it was delayed and I never received it until October 2023. It should have been a red flag, but where it was an Honda it did not concern me much at the time. I took it out of the heated shed in June of this year 2024 and on the 3rd time mowing my lawn, the engine failed. I was told it was a defect from the factory. After bringing it back to the dealer, they informed me that Honda will only rebuild the engine and that the parts are on back order until October. So here I am without a lawn mower, out a $1000 and a year warranty gone off my mower without any use on it. Heres another catch, I was told it would cost more to rebuild the engine than to it was to give me a new mower. This is unacceptable service. I had contacted Honda Canada on 3 occasions to file a case and finally after about a month someone returned my call. My request for a new engine or a new mower replacement and also request for a refund was out right denied without any hesitation and all was said by the company representative was that “they are honouring their warranty”. I am so disappointed and frustrated by Honda. I will never ever buy anything with the name Honda anymore. I am so amazed that a huge company like Honda would be completely unregretful in losing customers. I never thought a small thing like a lawn mower would drive me clear of such a brand. I have bought many things in the past 20years from Honda and other brands; but this is the worst customer service that I have ever experienced in my life, hands down! * **** *** **** ******* * *** ** ** ***** ** ***** **** ******* **** ** *** ******* *****
            Read 46 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

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