Business ProfileforHyundai Auto Canada Corp

The concerns were raised about 5 years ago with my Sante Fe Sports AWD 2017 - 2.0L Turbo GDI DOHC 16 Valve 14 car was at even lower mileage than what is it now (82866 km) Regular servicing has always been done at Hyundai Over the years we reported concerns about oil consumption & low anti-freeze levels during services. However, Hyundai did not document these issues until we insisted. Additional concerns lagging, delayed hesitation when accelerating, so much so there have been near misses as the car was sluggish. Car went into Hyundai for oil consumption tests, a necessary process before presenting findings to Hyundai Canada. This was initiated while our warranty coverage was still in place. Our local Hyundai conducted multiple tests, acknowledging the problem's existence & submitting a claim request to Hyundai Canada in late 2023 In early 2024, our local dealership informed Hyundai Canada would replace the engine as a gesture of goodwill, given that our warranty had expired. However, we were responsible for covering parts and labour costs, and no replacement car was mentioned. There is a recall notice for bearing failure and as such, they are offering goodwill as our engine has cylinder wall damage, along with increased gas, oil and antifreeze consumption. This issue has been a concern for many years which we have raised each time with the service department during servicing. ( while under warranty). We were assured that any issue would be covered under warranty even if it went beyond the warranty period. There was no progress on our concerns until the recent compression test was completed despite years of noting issues with the oil and antifreeze consumption. In regards to the discovery of cylinder wall scoring. As there is a known issue with bearings for this engine, wouldn't there be a high likelihood that the cylinder wall damage is related to a bearing issue? None the less, the internal engine issue wouldn't be due to any fault of our's.