Business ProfileforFutureTel Service Centre

Third party repair company holding my phone ******** when I did not enter into an agreement of any kind with them. I was given no documentation in any form about terms of service. I was made to believe I was sending my phone to ******* for repair. I have a ****** ** Ultra with a cracked screen. Locally it was almost $500 to get repaired. Called ******* Canada and they directed me to their webpage advertising $301 to repair the screen. Guy told me it was a great deal, when I asked it it was $301 plus tax and that's it, he said it was. Proceeded to use the ******* service using a prepaid ***** waybill. 4 days later I get an email from a third party company called Futurtel. They sent me an estimate of almost $500 to repair the phone! If I don't want them to repair the phone, I have to pay $35+tax to get it back. I called *******, and they said that way down in the fine print, since they use third party repair companies, those companies can pretty much do and charge whatever they want, as the $301 is a suggested price. In the end ******* said too bad for me for not calling the third party company to check their prices first. I thought I was dealing with *******, and was not given any information to call the third party in the first place. ******* is a scummy company. Called Futurtel and told them to send me my phone. *** ****** ***** ** **** **** *** **** * ****** ******** Remember to read any fine print. Use chat instead of call so you have a paper trail. And if it seems to good to be true, it probably is.