Business ProfileforZwilling J.A. Henckels Canada Ltd

I had high expectations for my ******** pan, given the brand's reputation for quality. However, my experience has been deeply disappointing. After only a single use, the handle of the pan broke, suggesting a significant defect in manufacturing or design. Such a failure is surprising and unacceptable for a product at this price point. Seeking resolution, I contacted ********** customer service, expecting a prompt and fair response. Unfortunately, the experience worsened. I was informed that I would be responsible for both the shipping costs to return the defective pan and the costs to ship any replacement item. This policy is astonishing, especially considering the defect arose from no fault of my own but from what appears to be a flaw in the product's quality. This experience has left me questioning the brand's commitment to customer satisfaction and the durability of their products. It is unreasonable to expect customers to bear the cost of rectifying defects that should have been caught by the company's quality assurance processes. I had hoped for a hassle-free resolution that reflected the premium nature of the brand, but instead, I am left with frustration and disappointment. ** ********* ******* * ****** ******** The quality of the product may not live up to expectations, and should you encounter issues, be prepared for a customer service experience that falls short of what you might rightfully expect from a premium brand.