2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mustafa S
1 star31/08/2023
Their customer service and communication are really terrible as everyone else mentioned. If I knew this, I would have never bought anything from Toyota Canada and it's dealerships. I leased a RAV4 in 2020. I paid them a lot with a down payment at the beginning of the lease. I changed my job, and moved a new city closer to end of my lease term. My vehicle's catalytic convertor was stolen, and I had to invest in the car so much for protection, deductible etc. I was late on some payments. Then, I made extra payments, and I was catching up with payments. They took the car without given any notice with my personal properties, new winter tires, catalytic convertor shield in the car. They did not allow me to take my personal belongings from the car, *********** me that they will sell the car with my personal belongings in the vehicle. I offered them to pay all missing payments, but they said they do not accept any payments from me. **** **** **** ****** **** **** *** ****** * *** ** ** ** *** ****** **** **** ** *** ***** ****** * ******* ******** ** ******* ***** ****** *** ** ** * ***** ***** ***** ***** **** ***** ******** ******** ********** *** ********** **** *** ******** ******* *** ******* ******* * ******* ******** ** **** **** **** ****** ****** *** ****** ****** *******Review from Danielle S
1 star15/03/2023
Great cars but I was shocked at customer service at theirheadquarters in Ontario. I received a cheque for my totalled car from my insurer.t won t even bend a little after I have paid on time for every Toyota I have owned (5 cars) , my loaner is due back tonight. I have the full amount remaining on the loan and ready to give it to them cash They won t even do a thing. I need a car for work and will now lose my salary of 7 days because of them. They get paid so why shouldnèt they take the money. Unacceptable to the point that I will not get a toyota after all. Customer service is everything and their reviews so far don t look so great. If they even offered a fraction of the service I get through my dealer, that would be wonderful. ***** * ****** **** ****** ** **** ****** **** *** ******* ** *** ***
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.