ComplaintsforShilajit Canada
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Complaint Details
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Initial Complaint
28/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order # ******** March 8,2023. I ordered ******** *****. Immediately upon ingesting the recommended amount I went into a severe anaphylaxis reaction. My throat, eyes, face completely swole up and I had to seek emergency medical attention. There is 100% no doubt in my mind that this product caused my reaction as I was completely fine before I took it and within 5 minutes of taking it the reaction occurred. I reached out to Shilijat Canada to make them aware of the serious side effects that I had experienced and requested a full refund as their product is advertised as safe and effective and to improve health and had the complete opposite affects in my body. It is not fair to have to pay for this order after what I went through. * **** * ******* *** ** *** **** *** ** ****** ** *** ******** The customer service representative answered my email the following week and told me to seek medical attention and completely disregarded my request for a refund and did not even address it. Obviously, I had already sought immediate medical attention in real time when the reaction occured *** **** ****** ** * *** ******* **** * **** *********** ******** ********* ** **** ************** *** ********** ******* *** *******. I sent a second email asking for a refund as per my original email which was denied because they claim they have no published research that shows their product causes allergic reactions. ******* **** ******* **** *** **** ***** *** ******** *** **** ***** ***** ***** ****** *******. **** ********** ********* ** ********** ********** *** ******* ******** *** **** ** **** ***** ******* *** *** ***** ** *** **** **** **** *** ******* ** ****** ** ***** ******* ** ******* **** * ****** ******* **** *** ***** ****** *** ********* ***** *** ******************** *** ***** **** *** **** ** ******* **** *** ***** ***** *** **** **** ***** **** ******* ***** ********** ********** *** ********* *** ******** ** ******* ********* ******** ** **** ** **********Business response
05/04/2023
Hello!
This matter has already been resolved satisfactorily with the customer.Customer response
05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.