ComplaintsforAire One Heating & Cooling Inc
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Complaint Details
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Initial Complaint
29/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My Air Conditioning Unit broke down still last Monday, July 26, 2021, I called them (Aire One) and told them about the problem. They said they will come in the night but nobody showed up, so I called again and they told me They can not come so they scheduled it the next day July 27. Still nobody showed up so I called them again and because it was raining they said they can not come but I insisted that we badly need air conditioning and plead to them so they came in the afternoon. After checking the unit, technician told me the Compressor broke and told me to call their office. I called them today at 9:00 am told me to call me back. After 1 hour, nobody called so I called them back again and somebody answered me, Mathew, and told me angrily that I don't have to call them instead they will be the one to call me and finally told me in 3 months time. My unit is less than a year old. All I need is my money back and give them back this broken Air Condition Unit so I can buy a new one.Business response
29/03/2022
Consumer Response /* (2000, 7, 2021/08/03) */ I would like to thank you of your prompt response on my complaint Re: BBB Complaint Case # ******* (Ref#XX-XXXXXXX-XXXXXXX-X-XXX). As early as this, I would like to humbly request that my complaint be withdrawn as the Aire One Heating and Cooling Inc. have looked into my problem, though it has taken a little bit longer, it has satisfied me and my wife. Therefore, in view of this, please withdraw and/or cancel my complaint herein stated. Thank you and more power to you. God bless and please stay safe.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.