Business ProfileforICC Property Management Ltd

In my opinion and based on my experience, I strongly caution anyone considering a purchase at the condo ** ****** ** *** *********. My warning stems from the **************, unreliable, and poor quality of service exhibited by Property Manager, Mark D., ICC Property Management . In my experience , Manager Mark D. has consistently demonstrated a lack of responsiveness when it comes to addressing urgent matters. Despite reaching out to him regarding water damage emergency in our unit, his actions were far from prompt , direct or effective. I was ignored for 30 hours and was told this was my issue and I had to deal with it . We are first-time condo owners and have not appreciated how we have been treated by Mark during this recent issue.. I am truly disappointed at the lack of empathy and aid I have been faced with in such a serious matter. Mark’s actions in particular have caused serious discomfort and regret in my decision to purchase a unit within *** ****** ** *** *********. In my opinion, ICC Property Management Ltd. has thus far failed to deal with this issue in an appropriate and timely manner, making this matter more strenuous, time and cost-consuming than it needed to be. I reached out to the Board of Directors the building with my complaint, but unfortunately, I have not received any support or communication from them. It seems that my concerns have been disregarded, adding to the frustration of the situation. ** *********** ***** ** ** ********** *** ** ** ******** * ******** ****** ******* ********** * ***** ** ** ****** ** *** ********** *** ** *** ******** ********** **** The *****************, unreliability, and poor quality of service demonstrated by Property Manager Mark D. raise serious concerns *** ****** ***** ** * ******* ** ********* *******

Here is the summary of what happened with Suite ****** ***** St. We have all of the backup documentation if you require it. (emails, incident report, etc.) • On March 9th ****** emailed us informing us that for the past week she has noticed a squishing sound from under the laminate flooring (email 1) • We called *** ***** plumbing in order to determine the origin of the leak. They found that the leak was caused from the branch pipe in her unit. • On March 9th we informed her that we would be calling a restoration company in order to mitigate the damages. We sent her an email on March 10th reiterating that and we included the governing documents for her insurance. • On March 10th we informed her that interior care was on-site and required access in order to mitigate the water damage. However, she never responded to my calls and or email. Since she did not let interior care have access to her unit, we asked security to write an incident report. In the report it clearly states that she did not want to grant them access because she "already got it fixed". • We then informed her on March 13th that the repairs to her unit need to be completed. We informed her that we could contact *** ***** Plumbing on her behalf. We also told her that if she wanted to bring in her own plumber that it needs to be a licensed plumber and to provide us with the insurance informed of the plumber. • ****** then came down to the office and we informed her that based on the investigation from *** ***** plumbing the leak originated from a branch line which meant that it was an owner's responsibility. She did not agree and wanted us to do the repairs immediately. I informed her that she has to contact *** ***** plumbing in order to begin the repairs. She was upset but she contacted them. • On March 15th Mark informed her that interior care and *** ***** Plumbing would be on-site the next day at 10am in order to make the necessary repairs and mitigate the water damage. • On March 16th ****** claimed that the bathroom vanity was damaged by *** ***** plumbing during their visit on March 9th. Rachel L. informed her to speak with her insurance adjuster. • On March 16th ****** sent us an email in regards to the events that occurred. • On March 17th there was a possible leak from the laundry facility in unit ****. Interior care removed the washer and dryer and found a leak. Once we knew about the leak we contacted *** ***** Plumbing. They were on-site later that day and repaired the leak. • On March 21st ****** requested the documentation stating the responsibility of the pipes inside the wall. Mark provided her with the governing documents. Even though he already sent them to her insurance company on the 15th. • On March 21st ****** wanted proof of the damages to the other units. • On March 21st she also wanted the work order for the job that was completed in her unit. The report she received was illegible. • She also wanted additional information for her lawyer. • On March 21st ****** emailed us with additional questions about who would be responsible for the pipes. • On March 21st Mark sent her the report she requested. ****** *** ******** *** ******* • On March 20th ****** requested an update and Mark contact ******* and informed her that they will be onsite on March 22nd 2023. • ****** asked for an outline as to what they were going to be doing in her unit but we do not have one. However, we were informed by interior care that they would not be on-site due to an emergency. She then asked who authorized interior care to pack up the items and remove drywall and flooring. In which Mark responded that he did. • On March 24th we informed her that interior care would be on-site and that we could grant them access. However, she informed us that last time she was not permitted to do it. We then asked her when she is available next week in order to coordinate with interior care. • She informed us that she is not available until Monday March 27th • Interior care then informed us that they are not available Monday. We asked for an alternative date. She informed us that she is free on Wednesday March 29th. We informed her that they are only available Tuesday March 28th and that if she is not available then it will need to be rescheduled for next week. Unfortunately, she did not see my email and since she did not reply interior care was not on-site. • On April 8th ****** informed us that she was going to bring in her own contractor and she was going to being the renovation in her unit. I provided her for the form • On April 14 ****** provided us with the form and the additional information. • On April 17th her form was approved. • On April 28th we emailed her in regards to the outstanding invoices for the leak. However, since the invoice was currently in dispute she did not pay for all the chargebacks. • On July 25th we sent her another email with more chargebacks • On August 10th we sent her a letter for notice of Lien. Her insurance informed us that they were going to pay for the outstanding balance.