ComplaintsforEvolution Roofing Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Evolution Roofing installed a new roof in July 2021 providing me with a 10 year warranty on completion. I have this fall experienced severe squirrel infestation which required repair by a pest control company who advised me that this was due to lack of metal on the fascia, *** *** *** ** ***** ********* *** *** * *** ****** ******* This appears to be ongoing as there are daily squirrel incursions as of today. The pest control company has so far attended to 4 different events. I have within the past week made numerous phone calls (response of "full mail box" each time) as well as sent many emails to Evolution Roofing, to no avail. I request your assistance in this matter. Thank you.Initial Complaint
04/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had our roof done with this company 2018 and had to have them back with leak issues right after which they did return. Signed a contract that states 10 yr warranty on labour and 25 yrs on materials. We had issues after re leaking areas. Had another roofing company come and explained that the area was not done correctly and that another area of flat roof needed the second layer. They only put the base. This is at a cost of $4300. I have the paperwork that states two layers and the other mentioned area should have been treated as a flat roof and was not after us telling them the issues with that area. I called the number I have. I texted pics from other contracter and sent pic of the contract we signed. I called several times and all went to voice mail. After awhile the voice mail couldn't take messages. Was full!! Haven't heard anything at all. I want the money back that we spent with the other contractor. This was almost half of the initial cost of our roof.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.