ComplaintsforNexicom

• Initial Complaint

  13/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I joined Nexicom under the assumption of when services were cancelled I would have to return the equipment to their location. They decided to shut down their office here and then expected me to drive an hour to drop off their equipment. They refused to send me a shipping label to have it mailed and expected me to take on the extra expenses because they decided to close down this office here in Lindsay. Not only was I not getting the speeds I paid for, for the entire duration of being a customer, I have never missed a payment. I was under the assumption the remainder of the month would be credited and paid for because they had my direct deposit information. I don't recall being told my direct deposit information would be erased and I would have to pay it manually. They should have put it in the terms if the office closes people would have to drive to the next location or endure the costs of mailing the equipment. I feel scammed and if I had known I would have never purchased their services to begin with. The least they could have done was send a shipping label or have a drop off box for this location. I know two other people whom this is effecting. They have now sent this to collections on which I will be looking to dispute.

• Initial Complaint

  07/02/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  A couple years ago we signed a 3 year term for $99 a month to have internet at our shop, which at the time was our office as well. Shortly after we moved to our permanent office, not supported by Nexicom so we got another provider. We continued to pay our bill each month at the shop location, and eventually when we rented out our shop we started charging that ****** the $99. Last year they started calling us and asking us if we want to upgrade to Fibe, I kept saying no as it was more money for a slower speed, then it started being more of a demand than a sales pitch. I stopped communicating with them as at this point I was in a contract for another 18 months, at $99 per month for 100mb/s Around August they cut our services off my wife continued to pay the bill each month until November. ****** called Nexicom at this point to get their own service, Nexicom called me to verify I was okay with this, I said yes, we havn't had service for a couple months. We had a conversation about how they are in fact in breach of the contract, I am on a 3 year contract, at a set price and service. The Irony is the new ****** is now paying $40 more than I was for slower speeds, on a new contract so in the end they came out way ahead, but still want to somehow come after me for not agreeing to sign up for the new speed and price, but rather hold them to our initial agreement. How can they hold me to a contract, they broke. As of today I still don't have a $1 overdue and have paid each and every month for NO SERVICE Today, (yup 2.5 months LATER) I get a bill for December/January service so I call, assuming its a mistake. Nope, even the rep I spoke to that ran it up to his manager in November was floored by the absolutely idiotic stance they are taking. They are billing a $900 cancelation charge to me, for an account I never missed a payment on, OR cancelled... rather they just simply decided not to provide that service to my address anymore.

• Initial Complaint

  14/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a customer of Nexicom since 14 years. We have our internet and land line from them. When we first connected to them they offered us a long distance plan , to make unlimited calls to USA through that plan.We took it as at that time . and in November 10, 2021 i called Nexicom and asked to remove the long distance with USA as we are not using it anymore. My bills were $133 including long distance, home phone plus internet.So they did the cancellation without a problem. I was expecting my bill to be now less. On November 24 2021 i called Nexicom twice in a matter of 10 minutes , once to make sure that its only the long distance they are canceling, and i still have my land line and second time i called back to ensure my internet will not be affected. Also my bill from them seem to be late and i asked how much i was owing and when can i expect my bill. So in December my bill comes to $221.60 , because by removing the long distance with USa , i was charged long distance for calling in the province! thought was a mistake , i called them and i was told that by removing that long distance , Ontario wide calls are billed by the minute and considered long distance. So Tiffany whom i spoke with in December promised to help to ask her supervisor to adjust my bill,as i wasn't aware that cancellation of that long distance plan would result on me, being charged to make calls even to Toronto, Tiffany would put back the long distance so i can call in Ontario without being charged long distance rates, and to follow up in next couple days. The follow up never happened, i called today 4/01/2022 spoke to Hillary who said her manager Vanessa , listened to the conversation i held upon cancellation and my other calls and said there will be no adjustments and i have to pay the $221.60.I feel miss-led, ripped off and miss treated. Even my internet its called a dsl 6,6 mbps even though the line to my house can hold only 4 mbps but im charged 6. Speeds are never reaching 3 mbps….

  Customer response

  07/02/2022

   

  Good morning

  I would like to inform you that Nexicom has responded back to to only ***** , stating that they will not charge for my Ontario wide calls per minute they will apply the $20 rate they did until than for the “long distance” what in their terms consist on making any calls outside of my postal code area. I have to yet receive a final bill .

  Thank you for your correspondence and help.

  I appreciate everything you did

  Regards ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩