ComplaintsforKanda Optical MIlton
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 9, 2023, paid $136 to complete the full cost of $450 including ******* benefits balance. The amount paid would cover blue computer screen protection glasses without prescription. Before proceeding, I have completed an eye exam with the optometrist assigned to this location: 1065 Bronte St S - Unit 1. During the eye exam I expressed to the optometrist that I do not need a prescription for either distance or near vision, as demonstrated in the exam. I just wanted to check my vision and make sure I got computer screen protection since I spend several hours a day in front of a screen. For some reason the optician decided to include a prescription of 1.5 for reading and also some prescription for distance. In the first week of January 2024, my wife came to kanda optical to pick up the glasses for me. When I tried them at home, I immediately felt headache and dizziness, the prescription was extremely high even for my wife who has worn reading and distance prescription all her life. When back to kanda, asked to see the optometrist to request the cancellation of any prescription by showing I was perfectly capable of reading every line on the screen as well as a very small letter she handed out with my bare eyes and without any prescription help. Also pointed out that even though I am 50 years old at the moment, enjoy perfect eye sight and for no reason would force my eyes to get used to a prescription do not need for the time being. Left kanda that day clear that the glasses would be replaced by blue filter for computer screen without any kind of prescription. My wife picked up the glasses a few weeks later, to my surprise kanda made the glasses with 1.0 reading prescription, which makes me feel sick when I try again. I have requested full refund of my money back including eye exam cost and the administrator Tanveer L. denied my solicitation. In addition Tanveer is asking for a zero prescription from a different optometrist to make the glasses again.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.