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Find a Location

Canadian Appliance Source has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Canadian Appliance Source

      2425 Matheson Blvd E Unit 500A Mississauga, ON L4W 5K4

      BBB Accredited Business
    • Canadian Appliance Source

      2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

      BBB Accredited Business
    • Canadian Appliance Source

      5 - 65 Dufflaw Rd North York, ON M6A 2W4

      BBB Accredited Business
    • Canadian Appliance Source

      E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

      BBB Accredited Business
    • Canadian Appliance Source

      G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

      BBB Accredited Business

    Business ProfileforCanadian Appliance Source

    Appliance Sales
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.02/5stars

    Average of 827 Customer Reviews

    Customer Complaints

    420 complaints closed in last 3 years

    119 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 28/3/2024

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Nationwide Major Home Appliance Retailer 

    Products & Services

    Major Home & Kitchen Appliances

    Household Appliances

     

    Business Details

    This is a multi-location business.

    Find a Location

    Canadian Appliance Source has 44 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Canadian Appliance Source

        2425 Matheson Blvd E Unit 500A Mississauga, ON L4W 5K4

        BBB Accredited Business
      • Canadian Appliance Source

        2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

        BBB Accredited Business
      • Canadian Appliance Source

        5 - 65 Dufflaw Rd North York, ON M6A 2W4

        BBB Accredited Business
      • Canadian Appliance Source

        E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

        BBB Accredited Business
      • Canadian Appliance Source

        G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

        BBB Accredited Business
      Headquarters
      2425 Matheson Blvd E Unit 500A, Mississauga, ON L4W 5K4
      BBB File Opened:
      19/11/2008
      Years in Business:
      16
      Business Started:
      1/1/2008
      Accredited Since:
      28/3/2024
      Type of Entity:
      Corporation
      Number of Employees:
      375
      Alternate Business Name
      • Canadian Appliance Source GP Ltd
      • CAS
      Business Management
      • Mr. Jay Kelly, Senior Manager, Customer Care
      • Ms. Katelyn Fudge, Senior Manager of After Sales
      Contact Information

      Principal

      • Ms. Katelyn Fudge, Senior Manager of After Sales

      Customer Contact

      • Mr. Stephen Shave, COO
      • Mr. Jay Kelly, Senior Manager, Customer Care
      • Ms. Katelyn Fudge, Senior Manager of After Sales
      Additional Contact Information

      Fax Numbers

      • (647) 438-2855
        Primary Fax

      Phone Numbers

      Customer Complaints

      420 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      15/04/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      We purchased 15k worth of appliances and had them delivered April 8th during the eclipse. The delivery guys were aggressive and had me sign the papers before my wife even removed the plastic from the appliances. As she was removing the plastic we told the delivery guys the fridge has 4 massive dents on each door and the bottom door has scratches. They refused to take the appliances away and told us to contact canadian appliance source. We did so while the delivery guys were still at the house and all we were told were to take pictures and submit a claim online. The next day it was denied. We escalated this as it was denied because the pictures they reviewed were the ones the delivery drivers took of the appliances still with the wrapping all over them. They are refusing to replace the fridge. On top of the fridge the bottom drawer of our stove doesnt close all the way which is needs to because it is a baking drawer. Another defective appliance we were given. Again submitted a claim and they just deny claims and send customers to ********* to figure it out. Now we have two appliances worth 8k that are damaged sitting in our kitchen with no timelines for repair.
      Read More

      Customer Reviews

      827 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Perry S

      1 star

      19/07/2024

      I ordered a vent from CAS. 3 weeks and still waiting on an ETA. You speak to their Customer Care or the Representative who sold it to you and neither will do anything other than looking at their screen and saying no ETA for the product. I called ******** and they said no request was made from the CAS purchasing department. So at the end, time of waiting has no value. Plus they cannot reach their own internal purchasing department or do any escalations. How is this possible that a customer is not given a product they bought and no assistance is even provided. ****** ********* ***** ****** **** ***** ** * ***** ***** **** **** ***** * ******

      Canadian Appliance Source Response

      23/07/2024

      Dear ***** *****,

      Thank you for reaching out to us to share your concerns.

      We regret to hear that your order has been affected by manufacturing delays.

      When we place an order with our vendors, they update our purchase orders with the quantity and estimated dates they are expecting to receive at their warehouse, in order to fulfill our outstanding orders. 

      Our purchasing team then receives regular updates from the manufacturers for the ETA.

      Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

      Unfortunately, we are unable to find an order under the information provided here. 

      Thank you kindly,

      CAS

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

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