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          Subaru Canada Inc has 1 locations, listed below.

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            Business ProfileSubaru Canada Inc

            Auto Manufacturers

            Contact Information

            560 Suffolk Crt

            Mississauga, ON L5R 4J7

            Get Directions
            Visit Website
            (800) 894-4212

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            560 Suffolk Crt, Mississauga, ON L5R 4J7
            BBB File Opened:
            12/5/2003
            Years in Business:
            34
            Business Started:
            1/1/1990
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Ms. Shelley Tavener, Manager Customer Care

            Customer Contact

            • Ms. Shelley Tavener, Manager Customer Care
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            15/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            ******* **** ** ***** **** *** **** ******* *** * ****** **** ******* *** ***** ** ******* **** *** ******* **** ***** ** *** **** ***** ******** ******** **** ****** *** ***** ******* **** ***** **** * * ******* ** ** ***** *** ****** **** ************* *** **** ***** * **** **** ******** *** **** **** **** ********** ********* You decide to bite the bullet and buy one out of a lease with 61000km. You spend the 19000$ you have saved to buy a 2021 Subaru that your dealer says is still under warranty. They also sell you an extended warranty 3 months later you get an oil change with 69000km on the engine and no problems are discovered. You drive another 900km after the oil change with absolutely no issues to another province. On the way home your engine fails unexpectedly and the company you thought would be there leaves you stranded. Subaru has denied me my warranty on my 2021 subaru crosstrek sport that I had just purchased used with 61000km. The salesman and my documentation for third party insurance included indicated i was still under powertrain warranty at the time of purchase. I bought the vehicle because he told me it was reliable and subaru would back me. I got an oil change at ******* **** at 69000km so I was well within Subarus maintenance recommendations. My car engine failed less than 1200km later and ******* **** has proof everything was done correctly. Subaru denied my warranty saying it was because of maintenance during the previous lease period. **** ****** ** **** *** ** *** ***** ** ****** Subaru provided me no documentation on cause of failure. They just kept telling me I need a new engine. If my warranty was not valid because of maintenance records during covid then why does my purchase record say I was will within power train warranty? Why did they tell me my vehicle was covered and reliable. ******** ** *** it took Subaru Canada 4 weeks to get back to me on if I would be covered or not and ultimately denied my warranty claim because of maintenance during the lease period. I have an email dated January 26th saying they would give me a resolution within 5-7 days. I went almost 2 weeks ****** ** *** *** ** **** waiting for a resolution with no response. * ******* **** ** ** ****** ********** **** ** *** **** ***** ******** ******** ***** ******** ** ******** ******** ** * * **** ****** ***** * ***** ******* **** ** *** * ** ******* ****** ******* ****** ********** ***** *** *** ******* ******* * **** ** ********* ******** *** **** **** ******* * ******* ** *** ** **** *** * ****** ********** ** ******* ** ******** *** ***** ***** ****** ***** **** **** ****** *** *** ****** ***** *** ******* *** * *********** *** **** ** *** *** **** ******** ** *********** **** ** ** ***** ****** **** *** ****** ***** *** ** *** **** **** **** * ******* **** ****** ***** ******** ** **** ***** **** * ***** ********** ****** ***** **** *** *** ****** **** ***** ***** ***** ****** ****** ******* ******** ********* ** *** ***** ** ***** ***********
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            Read 24 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            STEVEN C

            24/03/2024

            There are two things that I have to complain about Subaru Canada. The first is about the quality of the Forester I bought in 2018. The windows frame color are completely difference. The passenger side window fade away. I complained many times from 2019 , the dealer always said it was normal. I sent an email to Subaru Canada.The problem is still there. NO Action!!! The second thing is about my purchase an anti-trust life-time insurance for my car from the dealer, Subaru Maple. When I bought the service, they said that they would provide anti-rust every two years. But the service never happen. When I asked for service, they replied that the anti-rust service does cover the bottom. **** *** ************ Subaru Canada should protect his customers and have regulations on the dealers' behavior.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

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            BBB Reports On

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