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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I got car accident on 11 August 2022. I sent my car to Royal Auto Body collision. They delayed to fix my car and because of this delayed I paid $888 from my own pocket for the rental cost as my Insurance covers $1200 and they even paid $1800 fir it. Royal Auto collision gave my car back on 19 October, 2022 after more than 2 months from 11 August to 19 October. They denied to pay extra rental cost ie $888. It is totally unfair when I am paying my lease payment and insurance premium on time so why should I pay for rental car cost as this is total responsibility of the auto body shop as they delayed and took too much time.Business response
10/11/2022
****** *** ******** invoice for the parts that were ordered for your vehicle. I have highlighted the key information. 4 parts were on back order from the manufacturer for 4-6 weeks. If you want to complain to someone speak with ******* ****** who did not have parts in stock for your car. Then contact the Ombudsman at ******** Insurance since they directly control whether they pay for the extension of rental car due to parts availability.
We do our best to repair vehicles as quickly as possible based on the industry wide shortage of parts. In an effort to maintain your satisfaction we would like to offer to install your snow tires for you if you supply them to us at no charge.
Best Wishes
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.