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ComplaintsforLittle Canadian
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on November 21,2021 and the website stared free expedited shipping. On November 24,2021 my credit card was charged the $711.89. I waited until the week before Christmas and started calling and sent an email to check the status with no response. I have been trying to call daily with no response. Left a few voicemails and emailed asking for my refund as the product has not been shipped and at this point I have had to order elsewhere. They inform me it is available for pickup in Toronto, I live in Chatham so almost 4 hours away and I selected shipping and my email confirmation has my home address ad the shipping address. I have been calling non stop with no return call and not getting an email saying they will refund me. I just don't know where to go at this point for assistance with this.Initial Complaint
08/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, I've purchased **** - Bruges Double Dresser ****** × 1 from Little Canadian website on July 1st, 2021 and we still haven't received it. On their website it states delivery 10 to 12 weeks. It has been over 17 weeks and we still don't know when the dresser will be delivered. I started to contact the company at the end of September to follow-up and they have been giving me a round around. At first they told me that they were closed due to holidays and now I can't get a straight answer as to when the dresser will be delivered. We specifically ordered this dresser as it os being manufactured in Quebec to avoid any delays. I'm 38 weeks pregnant and we wanted to have everything ready before baby arrives. I understand that there is a global shortage due to the impact of Covid-19 on all productions. We have asked for the delivery to be waived for this shipment, but was only offered $20 store credit and later $30 off from delivery. I have all the emails / correspondence if required. If the delays were communicated with us we wouldn't be so frustrated with this company. Little Canadian doesn't want to take any responsibility or accountability, there was no communication from them and on their website it is still shows that this product can be delivered between 10 to 12 weeks. Order #XXXXXXX Please let me know id any additional information is required. Thank you, *****
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.