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ComplaintsforGlobal Hybrid Repair
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Complaint Details
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Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a battery with 2yr warranty (July 19,remanufactured, for ****** ******* ($1499+tax) Battery was shipped in a mere plastic garbage bag and arrived damaged at the ****** dealership ************ where repairs were being done. ****** was able to install the battery after extensive repairs to the battery casing and fittings. The extra costs for these repairs, added on to other unexpected costs has caused us to instead decide to scrap the vehicle. Upon contacting GlobalHybrid about returning the battery to obtain a refund - we are informed that refunds are impossible and only a replacement battery is an option. Since we are scrapping the vehicle a battery of any condition is of no use. We do not recall being made aware that a no-refund policy was in effect at the time of purchase, and even if so, such behaviour should be considered unacceptable given that the product is being returned unused. We have also offered to include the old battery, and cover shipping costs.Business response
24/08/2021
Consumer Response /* (450, 7, 2021/08/24) */ We are happy to report that GlobalHybrid has refunded our purchase in full, after we returned the defective battery and our own spent battery. So, while we remain dissatisfied with the service we received in general, the outcome in financial terms was mostly satisfactory. Thanks...*******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.