ComplaintsforCanada Freedom Financial Center
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Complaint Details
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Initial Complaint
18/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Used to help facilitate a consumer proposal with large amount of fees to be paid out at the beginning totaling over $3500 A year later the proposal was rejected and I was faced with having to start over being further in debt than I already was. Part of the agreement with them was if I was unsatisfied and/or the process failed I would get my money back. Once I got a second opinion of why my proposal failed. I learned it was an error made in the contract by the insolvency company Cffc used to file my proposal. Not once did they try to correct any issues I had during the process except demand my payments needed to be higher with no explanation or follow up. I asked for clarification numerous times even reaching out to the trustee myself to get answers, that they chose! They would promise me they would look into my concerns and get back to me. They never followed through I called them in tears as the trustee had said my proposal was going to be rejected if I didn’t agree to a higher amount, this was months into making payments, never missing one. My payments were large, at the top end of my budget already. Doing more was impossible. They kept telling me it was the equity in my home that I don’t have access to. It was explained to me after giving my agreement to another legal source and a reputable one. The mistake was made in the initial agreement! Had nothing to do with my equity. The paper work is wrong! I believe I am owed everything back that I spent as it is very clear services were not rendered, promises were not honoured and they’ve put ne further behindBusiness response
19/07/2023
Hi ******,
Thank you for taking the time to share your concerns, we value our customers and your feedback is very important to us and will help us improve our service delivery to our customers.
We believe we have already had a discussion with you, addressed your concerns and have arrived to a mutual resolution in your case. We hope you are now satisfied and this complaint has already been resolved.Customer response
19/07/2023
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
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Contact Information
Business hours
Today,10:00 AM - 10:00 PM
MMonday | 10:00 AM - 10:00 PM |
---|---|
TTuesday | 10:00 AM - 10:00 PM |
WWednesday | 10:00 AM - 10:00 PM |
ThThursday | 10:00 AM - 10:00 PM |
FFriday | 10:00 AM - 10:00 PM |
SaSaturday | 11:00 AM - 8:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.