ComplaintsforOCCA Consumer Debt Relief Inc
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Complaint Details
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Initial Complaint
22/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company helped me in 2017 and my term with them has been fulfilled. However, I needed an email proving an agreement made with ***** * ****** *** Office. They have not called me back or replied to my many emails I have sent. The copy I saved of this agreement was left in the office and with Covid we were all sent home to work with no access to the office. Everything in the office has now been thrown out so my proof is gone. I just need them to assist me with this matterBusiness response
20/09/2023
We submitted the requested information to this consumer in July of 2022. If this client requires any further documentation, they kindly email us at **************@****.caInitial Complaint
20/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
OCCA had handled a debt consolidation (case # ******* for my wife and me back in 2016. We were very pleased with them and the service they provided. Unfortunately with debt consolidation, collection agencies will reach out for 6-7 years after the original filings. We were told that if and when this happens, to contact OCCA and they would be able to forward the appropriate documents out to have collections stop. They were also responsible for arranging a payback plan to the bank in which we owed money. We have sent out emails asking for updated statements and arrangements for this account but have received no reply. More recently (June of 2022) both my wife and myself have called OCCA's general information line, customer care line, and a couple other extensions from contacts that we have had with them, and have had no answer, nor replies to messages left on voicemail. We also have emailed them asking for help as we again, have a collection agency contacting us, and need OCCA to represent our case to them. We are now approaching the 2 week mark since our first attempt at contacting them, with no response. (One of the answering service points we left a message on says to expect a call back within 24 hours). Again, they did a wonderful job when we first contacted them about handling our case, and we had been very impressed with the service, but we need that service to continue, and we can no get any replies on either of the 2 items listed above. (Account payment statements, and representing our case to the newest collection agency)Business response
20/09/2023
This consumer came to us in August of 2015 and enrolled into our debt relief program. We were successful in assisting reaching the limitations period on over $30,000 of the enrolled debt. If they are still receiving communication, we ask that the contact us at ext.*** so we can further assist them in resolving any and all outstanding concerns they still may have at this point.Initial Complaint
02/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have been in contact with OCCA since 2015. We were promised that all of our debt issues would be resolved in 4 years. We paid over $10000 in up front fees to cover legal representation and debt payback. As of today 10/27/2021 we have had 3 default judgements against us, 3 Leon's on our home and credit recovery personnel at our front door ********* our family. These con artists have not responded to many emails/phone calls in over 10 mos. We would like our money back.Business response
20/07/2022
Business Response /* (1000, 15, 2022/06/27) */ We have been representing this client since May 2015. We have assisted him in reaching the statue of limitations on several of his debts. In regards to the legal action taken by the creditors. Our contract clearly outlines that is a possibility. And then we do not cover legal protection in his Province. Although we dont provide legal protection we successfully negotiate repayment on all 3 of the lawsuits that this client faced. Our position is that we have fulfilled all of our contractual obligations, and we will not be providing a refund on this file
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.