Customer ReviewsforPurolator Inc

Nothing but issues. Had notice for attempted delivery but there was not one. **** was home all day and my door bell camera did not show then at any point at my house. They would also not reschedule the delivery for the same day so my wife took the day off for nothing. I also have to use my lunch break to pick it up. WHAT IS THE POINT OF A DELIVERY SERVICE IF I HAVE TO PICK UP THE PACKAGE. Support was not helpful at all and just told me to file a complaint about the issue.

Doesn’t deliver anything **** about delivery attempts Always held at the carrier location All other delivery companies deliver to my address ********* ** ** ****** ** ******** **** *** *********

Purolator *** ****** * ***** a company I can no longer trust to properly deliver my packages. They no longer come to the door, they leave packages wherever is easiest for them. This is a delivery company, a company that no longer cares about their job.

Terrible service in Hinton Alberta They’re telling you that the package is delayed because the highway was closed. ***** *** ** **** ***** ******** ***** ******** **** ***** *** *** ***** **** ******

Everytime i get a parcel from Purolator they are so friendly, they don't knock and run. They ask how are you doing today? Purolator drivers seem to know how to treat customers.

I paid for 24 hour delivery and was accepted from shipper. They have had in their possession for 84 hours to date and still no expected delivery date. I have lost a valuable customer because of this. Customer ‘service’ had every excuse under the sun. ** *** **** *** **** **** *********

Purolator picked up a package that weighed 10 LBS in ********** Alberta and delivered it to ********** BC. It was an odd shaped package but was very light and maneuverable. They cubed the weight to 442 LBS and charged $2213.66 for a ground shipment. *** **** ***** *** ***** ***** **** **** ************* ******** *** *** **** ******* *** **** **** *****  I will not pay the amount requested but will pay a reasonable amount.

Purolator was to deliver my package on, February 3, 2024, from Etiobicoke, a 20 minute drive from Downtown Toronto. It did not arrive until February 5, 2024. UPDATE: I received two responses from Purolator. They denied that their earlier tracking information stated February 3 as its delivery date. Unfortunately, the tracking information has been updated, so the original delivery estimate does not appear. However, here is the information that I do have. Purolator picked up the package from the Etobicoke facility on February 3 at 1:43 am, and it arrived at the Etobicoke sort facility at 1:44 am the same day. Then the package departed the sort facility at 1:46 am. Then the package was in limbo until February 5 at 6:05 am until it arrived at the North York depot. The first Purolator shipping manifest was created on February 2, 2024 and the final on February 3 at 10:44 am. I received the order finally at 1 pm on February 5. So it took the package from February 3 to February 5 (over 48 hours) to go from Etobicoke (30 minutes from where I live) to North York, (also 30 minutes from where I live). It took over 48 hours to go a 30-minute distance by Purolator. On February 4, when I talked to Purolator agents, they were not certain where the package was. The last information they had was that the package left Etobicoke on February 3. *** ** ********* *** ***** ********  Purolator blamed ******* for not clearly informing me about their [poor] service, and Purolator blamed me for not reading all the fine print. Purolator took no responsibility ********* ********* **** ****** ** *** * ******** *** ** ********** **** ******* ******** ** ******* *** **** ***** ********* ************ *** **** *** ******* * **** * ***** ********* ****** ***** ****** **** *** ******** Purolator confirmed twice that it did not care about the businesses it ships for, nor the end user who suffers from their questionable service. -- **** ** *** ***** ********* *** ***** ******** ******* 

Almost 2 weeks wait and still waiting on a package to be delivered. It’s either put in the wrong truck or can’t find the address (I live In the country and the only house for kms) Customer service refuses to help they just redirect it.

Package #3 in the last month that has been "attempted delivery" while I've been home with absolutely 0 attempt. Customer service was useless. ** **** ***** *** ********* ** * **** ** ***** ** *** ****** ** ** ****** ** *** ** *********  There has been 0 attempt at delivery. I'm contacting customer service for the place that I ordered from to complain again.