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Find a Location

Canadian Home Improvement Credit Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforCanadian Home Improvement Credit Corporation

    Financing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Canadian Home Improvement Credit Corporation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      200 - 2600 Skymark Ave Bld 10, Mississauga, ON L4W 5B2
      BBB File Opened:
      20/10/2016
      Alternate Business Name
      • CHICC
      Contact Information

      Principal

      • Eamonn Glavey, CEO

      Customer Contact

      • Eamonn Glavey, CEO
      Additional Contact Information

      Fax Numbers

      • (888) 491-3336
        Primary Fax

      Email Addresses

      Customer Complaints

      52 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      Date of the transaction: Mar 27/2021 I've paid them around $2600 so far and required to keep paying them $72.61/month for a Hepa filter till March/2031 (10 years instead of 3 years ) according to a FORGED contract#******** that I've never seen nor signed and they don't want to take any responsibility nor action to resolve the problem and eventually asking me to have my lawyer to contact them!!!
      Read More

      Customer Reviews

      30 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cormac M

      1 star

      02/08/2024

      Canadian Home Improvement Credit Corporation is ********** ***** with this Ontario Green Initiative , they do not respond to emails, phones calls and force you to continue paying even when you move and no longer require the HEPA filter. The filter did not even work, it's ******* and someone from CHICC should be made responsible for this ********** matter. **** ***** **** ******* * ******** ******* they have terrible customer service!!! worst ever.

      Canadian Home Improvement Credit Corporation Response

      06/08/2024

      Mr. ********, , we want to express our gratitude for your correspondence and extend our sincere apologies for any negative experiences you may have had. Canadian Home Improvement Credit Corporation “CHICC” is a finance company that operates independently from door-to-door sales, manufacturing, warehousing, servicing, or merchandising of any heating and cooling equipment. CHICC does not directly enter into agreements with customers; rather, it purchases such agreements from parties engaged in renting or leasing home service equipment. It is CHICC’s practice to carry out administrative duties regarding the Agreements for billing and finance purposes. Contrary to the statements on your communication with the BBB website, according to our records, you just sent us an email (Today), which was responded to accordingly. We can confirm that you contacted us on August 2, 2024, and December 11, 2021. In both instances, your inquiries were addressed accordingly. We noticed that you are in communication with our Billing department. We hope the information above addresses your concerns. Thank you, Canadian Home Improvement Credit Corporation.

      Local BBB

      BBB Serving Central Ontario

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