Customer ReviewsforCanadian Home Improvement Credit Corporation

I want to get out of a contract with CHICC that I did not know anything about.. There was no information about the agreement of terms and conditions from the sales Representative. This contract was sold solely on a basis of a government discount. I want my old items reinstalled and CHICC can take their both items back. Due the fact I cannot afford it the over priced items ** * ***** ******. * **** ** *** ******* *** * ******

Mr. ****, Regarding this matter, we thank you for your correspondence and apologize for your negative experience so far. At CHICC, we value all our customers' opinions and strive to deliver excellent customer service at every opportunity. Canadian Home Improvement Credit Corporation “CHICC” is solely a finance company that does not engage in door-to-door sales, manufacture, warehouse, service, or merchandise of any heating and cooling equipment by any measure. CHICC does not directly enter into customer agreements; instead, it purchases such agreements from parties renting or leasing home service equipment. It is CHICC’s practice to carry out administrative duties regarding the Agreements for billing and finance purposes. You responded to an Ontario Green Savings marketing campaign, which resulted in the execution of two (2) rental agreements for a tankless water heater and a furnace on November 22, 2021. The equipment was installed at your property on December 1, 2021. *** submitted the contracts to CHICC for funding, and CHICC acquired full rights to the contracts. Contrary to the statements on your communication with the BBB website, according to our records, you received a copy of the two (2) contracts, which have the terms and conditions printed on the back of the document. Furthermore, the agent gave you full disclosure/a copy of all related documents at the time of the execution of the same—for your records. Per the Delivery and Acceptance certificate dated Dec 1, 2021whcih is fully executed, the Furnace and the Tankless Water Heater are located, installed, and in working order at your property. Therefore, you have been enjoying the benefits of them. As you are aware, the old equipment was not for storage but for disposal by the supplier. CHICC does not remove, install, or service any piece of equipment. According to our records, you are communicating with our billing department. We provided you with financial information about these contracts. We will do our best to support you as you claim financial difficulties. However, we may need more information from you. If any negotiation occurs, it will be with CHICC directly and not through the BBB. Don't hesitate to contact our Billing Department to discuss and reach an amicable resolution for this matter. Please email *******@*****.ca as soon as possible. Thank you, Canadian Home Improvement Credit Corporation.

* ** ** **** ** **** *********** CHICC has told me that I am locked in to an agreement for a tankless water heater and a water softening unit that ******* ***** ******* pushed and pushed me to purchase. Sure hope someone can get me out of this contract. Very frustrating indeed and disheartening! ******** ****** 

Mr. ******, Regarding this matter, we would like to thank you for your correspondence and apologize for your negative experience so far. At CHICC, we value all our customers' opinions and strive to deliver great customer service at every opportunity. Canadian Home Improvement Credit Corporation “CHICC” is solely a finance company that does not engage in door-to-door sales, manufacture, warehouse, service, or merchandise of any heating and cooling equipment by any measure. CHICC does not directly enter into agreements with customers; rather, it purchases such agreements from parties engaged in the rental or leasing of home service equipment. It is CHICC’s practice to carry out administrative duties regarding the Agreements for billing and finance purposes. You responded to an Ontario Green Savings marketing campaign causing the execution of the two (2) rental agreements on February 14, 2022 for a Tankless Water Heater and October 7, 2022 for a Whole Home Water Filtration System both via DocuSign. On January 5, 2020, the Furnace and AC were installed by OGS technician. Both Pieces of equipment were installed at the property. OGS submitted the contracts to CHICC for funding. CHICC acquired full rights on the contracts. Contrary to the statements on your communication with the BBB website, according to our records, the agent gave you full disclosure/ copy of all related documents at the time of the execution of the same - for your records. The Contracts stated the term of 120 months on each agreement, and you acknowledged the same. Per our records, you are in communication with our billing department. We provided you with a copy of the buyouts to be paid. If any negotiation will take place, this will be with CHICC directly and not through the BBB. Please contact our Billing Department to discuss and reach an amicable resolution for this matter. Please email *******@*****.ca at your earliest convenience. Thank you, Canadian Home Improvement Credit Corporation.

Canadian Home Improvement Credit Corporation is ********** ***** with this Ontario Green Initiative , they do not respond to emails, phones calls and force you to continue paying even when you move and no longer require the HEPA filter. The filter did not even work, it's ******* and someone from CHICC should be made responsible for this ********** matter. **** ***** **** ******* * ******** ******* they have terrible customer service!!! worst ever.

Mr. ********, , we want to express our gratitude for your correspondence and extend our sincere apologies for any negative experiences you may have had. Canadian Home Improvement Credit Corporation “CHICC” is a finance company that operates independently from door-to-door sales, manufacturing, warehousing, servicing, or merchandising of any heating and cooling equipment. CHICC does not directly enter into agreements with customers; rather, it purchases such agreements from parties engaged in renting or leasing home service equipment. It is CHICC’s practice to carry out administrative duties regarding the Agreements for billing and finance purposes. Contrary to the statements on your communication with the BBB website, according to our records, you just sent us an email (Today), which was responded to accordingly. We can confirm that you contacted us on August 2, 2024, and December 11, 2021. In both instances, your inquiries were addressed accordingly. We noticed that you are in communication with our Billing department. We hope the information above addresses your concerns. Thank you, Canadian Home Improvement Credit Corporation.

These people put leans on your homes with out your knowledge. **** *** ******* **** ** ******* ***** ***** ***** **** **** *********

Mr. *******, Regarding this matter, we would like to thank you for your correspondence and apologize for your negative experience so far. At CHICC, we value all our customers' opinions and strive to deliver great customer service at every opportunity. We would like to inform you that Canadian Home Improvement Credit Corporation “CHICC” is solely a finance company that does not engage in door-to-door sales, manufacture, warehouse, service, or merchandise of any heating and cooling equipment by any measure. CHICC does not directly enter into agreements with customers; rather, it purchases such agreements from parties engaged in the rental or leasing of home service equipment. It is CHICC’s practice to carry out administrative duties regarding the Agreements for billing and finance purposes. In addition, please note that CHICC does not service, install, or remove home services equipment, nor does it supervise, direct, or control any such installation or removal. On October 8, 2019, you entered into a contract with Ontario Green Savings (***) for a Furnace (the “Equipment”). On October 9, 2019, you executed the Delivery and Acceptance Certificate, which confirms the equipment installation at your property by ***. Subsequently, *** submitted the contract to CHICC for funding. CHICC acquired full rights on the contract, including the right to bill you and to register a Notice of Security Interest against the property's title. The agent gave you full disclosure/ copy of all related documents for your records. Addressing your concerns and contrary to your statements regarding the registration of a Security Interest, per our records, the *** agent disclosed such information before executing the Rental Agreement. Furthermore, we have a copy of the fully executed copy of the Consumer Protection Ontario page stating the following: IMPORTANT: Suppliers may register a security interest (commonly known as a lien) on the goods that you are acquiring, and they may also register a notice of security interest on the title to your home. Before you sign, please review your contract. Ask your supplier if the company will register a security interest. This could have legal or financial implications should you decide to cancel the contract early, secure financing, or sell your home. In these circumstances, seeking the advice of a lawyer is recommended. Also, the Rental Agreement T&C’s s4 discloses the registration of a Security Instrument. CHICC’s agent performed the verification call with you; she disclosed our participation as a Financier of the contract. The purpose of the call was to confirm that you fully understood what you entered and whether you were satisfied with the product installed at your property. As a Financier of this contract, we relied on the documents submitted by *** to CHICC electronically, along with your responses to us via telephone. According to our records, you were in communication with our Customer Service Department. If further clarification is needed, please do not hesitate to contact our office at your earliest convenience. Thank you, Canadian Home Improvement Credit Corporation.

Got a Tankless Water Heater From CHICC A year age. Paid around 1000 Dollars allover a year. Now they tell me you still owe more than 14 thousand dollars. How is a Tankless Water Heater worth more than 15 thousand dollars.

Dear Mr. ********, We would like to thank you for correspondence, and we apologize that you have had a negative experience so far. At CHICC we value all our customer’s opinions, and we strive to deliver great customer service at every opportunity. We would like to inform you that Canadian Home Improvement Credit Corporation "CHICC" is solely a finance company that does not engage in door-to-door sales, manufacture, service, warehouse, or merchandise of any heating and cooling equipment by any measure. CHICC does not directly enter into agreements with customers, but rather, CHICC purchases such agreements from parties engaged in the rental or leasing agreements of home service equipment. It is CHICC's practice to carry out administrative duties in respect of the Agreements for billing and finance purposes. In addition, please note that CHICC does not service, install or remove home service equipment, nor does it supervise, direct, or control any such service, installation, or removal. Contrary to your statement, on December 18, 2022, you entered into a Rental Agreement with Ontario Green Savings (OGS) for a Tankless Water Heater, not with CHICC, we are just the Financier. Your account with us is under delinquent status. For further clarification, the Consumer Protection Ontario page clearly states that you may cancel this contract within 10 days after the execution of the agreement; you did not exercise that right. Furthermore, you did not cancel this agreement within 1 year of the execution date. In December 2023, your bank account was frozen, and we were unable to process your payment. Since then, we have attempted several times to reach you at the phone # on file. Regrettably, your voicemail has not been initialized. Then, we sent you an email advising you about the delinquency on your account. On January 25, 2024, we sent an email addressing your concerns and provided you with a resolution for your file. Regrettably, we have not received a response from you. I am confident that we can reach a resolution without further delay. Thank you, Canadian Home Improvement Credit Corporation.

***** *** ***** ***** **** ******** I signed an agreement with ******* ***** ******* for a tankless water heater. They were backed by CHiCC (Canadian Home Improvement Credit Corporation). I wanted to contact ******* ***** ******* for annual maintenance only to find out they are permanently closed. Great, well maybe i can just buy out the contract and be finished with this bad agreement. So I called CHiCC and no one answers the phone. The message directs you to email them. I emailed their billing email address to explain that I was interested in buying out the contract, suddenly they were more than happy to communicate. They responded in less than 2 minutes. They sent me an invoice within a minute and directed me to send payment to their address in Mississauga but I could not even get a name of the person who was on the other end of the email. I asked why I can’t call and speak with someone and was told the company is having issues with their phones. After requesting to know who I was speaking with, I was told the persons first name only. They instructed that once they received payment, they would release the lien that was put on my house (which I knew nothing about). I have a big issue sending money to a company and have no communication with the company besides some emails with someone who hesitates to identify themselves only by their first name. The vagueness of this company is what worries me most. I am willing to pay out the contract but considering CHiCC put a lien on my house without letting me know is proving they won’t act in good faith.

Mr. ******, With regards to this matter, we would like to thank you for correspondence, and we apologize that you have had a negative experience so far. At CHICC we value all our customer’s opinions, and we strive to deliver great customer service at every opportunity. We would like to inform you that Canadian Home Improvement Credit Corporation “CHICC” is solely a finance company that does not engage in door-to-door sales, manufacture, warehouse, service, or merchandise any heating and cooling equipment by any measure. CHICC do not directly enter into agreements with customers but rather CHICC purchases such agreements from parties engaged in the rental or leasing agreements of home service equipment. It is CHICC practice to carry out administrative duties in respect of the Agreements for billing and finance purposes. In addition, please note that CHICC does not service, install or remove home services equipment, nor does it supervise, direct, or control any such installation or removal. On January 23, 2021, you entered into a contract with Ontario Green Savings (OGS) for a Hepa Air Filtration System. OGS installed the equipment and submitted the contract to CHICC for funding. CHICC acquired full rights on the contract, including the right to bill you and to register a Notice of Security Interest against the property's title. The agent provided you with full disclosure/ copy of all related documents for your records. Mr. ******, you were not the party engaging in conversations regarding this matter. All correspondence was exchanged with ****** ******. She requested a copy of the buyout to be paid as you were selling the property. CHICC received the payment, terminated the contract, and discharge the Notice of Security Interest. Furthermore, we provided you with a copy of the Discharge for your reference and records. We confirm that we do not have any present or further interest on this matter. Thank you, Canadian Home Improvement Credit Corporation