Business ProfileforCandace & Basil

I purchase a sectional couch on March 20, 2022 and paid a deposit of 50% of the total. I was told that it would take about 8 - 12 weeks to get this as it is top quality, custom, and made in Canada. I didn't hear from the business for months...in late August (past the time promised) I called them and inquire about my order (#*****) I was asked by a representative if this has been delivered! I said "no" and told them i am concerned as it is going on 6 months now since I placed the order. I was told that they would look into this and call me back the same day. I didn't receive a call back that day and then called back the following day. I was then told that they are going to put a rush order on the couch. I was in shock as I was in question for this for over 5 months...and I was told upon ordering that it would take months to produce. When the couch was delivered on September 29th it had obvious signs of been rushed and with poor, unfinished workmanship. Upon inspection, one of the cushion zipper was broken, several stitchings were not sealed or even finished, one part if the sectional could not clip unto the brackets as they were placed the same positions, and the back of the couch was not lined with any base or strong support. In fact the back was that of a curtain, the fabric was loosely stapled and it was floppy. I expressed all these above concerns to a customer service representative immediately. She voiced that they will take it back and resolved the issue, she mentioned that they would tighten the fabric at the back of the couch to match the sides of the couch, she alsomentioned that usually there is a cost and that it would be a courtesy to me especially been that the wait for the couch was so long, and due to other poor workmanship. The couch was picked up for repair on Friday September 30th. I was told that it could take a week or two. On Monday, October 3rd I received an ********* note from the company with a video of them fixing the couch in-house. They then went on to tap on the couch and it sounded like a box. The next day while the couch was enroute I received another message on ********* stating that the quality I wanted would cost an extra $500. This cost was never communicated to me, in fact the representative on September 29th told me that the company would carryout this as courtesy. The couch arrived to my home and the back of the couch looked worse in appearance, staples nailed to it looked unprofessional and it felt like they placed a cardboard box at the back. The driver offered to call the company. He then went on to place the owner on the phone with me. The owner was ***** and ************* and wanted to argue irrelevant matters for example the date I made the payment for the final deposit (which I was told only needed once the couch is ready for delivery). He also mentioned that I saw a model of the couch before I purchased it. I went on to add that I didn’t see the back of the couch, he states that no one sees the back or underneath a couch. The couch that was on display was backed to the wall. I was not showed the back of the couch. I was told that this couch was quality and proudly made in Canada. To date the company as shared that they will be charging me weekly storage fees and that I will need to arrange my own delivery. I paid over $3,000.00 for this couch and I would like Candice & Basil to live up to its promise ofrepairing the couch or if that’s not something they are no longer to commit to then I would like a full refund.