Business ProfileforDoormaster

Terrible Customer Service and Experience ***** *** ******************* ** ********* ****** ** **** ** false advertising $995 in flyer and 1373 for the basic

Our record indicate that the customer had chosen to get a quote on the insulated door which is $1250+tax (2" inch thick, 3-layer foam injected insulation, R-value 17.68) by no means this door is basic at all 

the $995+tax  price is for non insulated door 

**see our HomeLiving Flayer mail out special 

Our record indicate that on March 31 the customer had a service call booked for $49 service call fee + $78 for the broken cable part.  At the time of the visit the customer decided to buy a new door instead and we waived the service call fee for him and he paid us $100 deposit toward an insulated door.. The total would have been $1330 including tax and the additional discount offered to him.  We reached out to the customer on April 8 to book the door install and we were told by the customer he doesn't want to go with the door at this time and if could hold the door till the end of May.  The customer was informed that we can not stock a door for almost 2 month due to the sales promo price we had running for the spring from the above mentioned flyer and damage that can happen to the door sitting for that long.  Customer asked us to cancel the order at that point knowing he will lose the $100 deposit minus the $49+tax ($55.30) service call he had booked.