3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Miisha B
1 star17/04/2024
Our company entered into a contact with this company on 1/5/2023, paid them their required amount of $4,750 for custom promotional visa gift cards, and never ended up receiving them despite providing them with all documents needed, payments required, and approvals. As per the terms of the contract, we provided a written notice to terminate on 9/8/23. On 9/11/23, we received an acknowledgement and advised we would receive our requested refund of funds paid in 60-90 days. That period expired 1/24/24 and we still had not received a refund. We sent follow up emails on 1/25/24, 2/2/24, 2/6/24, 2/15/24, and the last one on 2/16/24, which also included the CEO and President who were looped into the email by another TruCash employee. To date, no response and no refund. In essence they were paid and provided no service.Review from Himanshu B.
1 star19/01/2023
Total wastage of money. My dozen of gift cards are not working and it’s under review from several months
TruCash Response
09/05/2023
Hello ********,
The cards you received from our former client are being address with our legal and executive team. During this time the cards are not active and will be pending until an agreement can be reached. This is a long process. However the program had concluded well over 2 years ago and the cards were working up until just over a year ago. The distribution from our client ceased without notice of termination of their program. Once there has been an agreement those cardholders that have reached out will be updated with next steps.
Review from Laura J
1 star15/05/2022
I was issued the card as a promotion also and every time I try to use it, it declines. I call and keep getting the same response that the funds are on there. I see the balance is available, but anytime I attempt to use it I can't. This is very unacceptable. *************************************************TruCash Response
17/05/2022
Hi - I am sorry you are having difficulties using your card. I would like to assist you on being able to use your funds and the correct way in order for the card to be used. Please reach out to **************@*******.com or you may contact me at 905-212-9432 (Tuesday - Friday) excluding holidays.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.