Business ProfileforFreshCo

I'm writing to share my recent experience at your store #**** Cooksville, which locates in **** ****** ** ** ************ ** *** ***. Arriving at the store around 1:30 pm, I encountered difficulty using my credit card for a $120 gift card purchase due to a recent card opening. Despite being advised by my credit card company to use ***** ***, the cashier insisted on inserting the card for transactions over $100. I mentioned that I just bought $75 gift card using ***** *** in the same store. She said they didn't train well on the previous cashier. I said I was okay to buy $50 then, but the cashier remained firm, stating it was mandatory to insert credit card regardless of the amount. She also claimed to be the owner when I asked to speak with management. Then I found another employee to call the real store manager and reflected on this. The cashier is a supervisor instead of manager. The manager said I could buy the $50 gift card via ***** ***, but after she talked with the cashier she returned and said I must insert credit card. I displayed my government ID but they said no need to do that. This inconsistency left me deeply dissatisfied with my shopping experience. As a loyal customer, I highly value transparency, flexibility, and clarity in policies and procedures. I believe there are two key areas for improvement: 1. Consistency in employee training: I find it perplexing that a similar purchase was permissible last week but not this week. There seems to be a discrepancy in employee training or understanding of comp*** ********* ** ******* *** ********** **** ************* **** *** ******* ********* ** ** ******* ***** *** **** *** ** ******* ** *** *** ***** ******** *** ******** **** **** ***** **** ** **** ** ***** * *** **** ** **** **** *** ***** **** ** ***** ** ** ********** *** *** *** ******* ***** ****** ** *** ***** *** *** *** ***** ******** ** *********** As a customer, I expect a minimum level of respect and honesty in my interactions.

Thank you for bringing this to our attention. We do apologize you had a negative experience and want to assure you that we take these matters seriously. We are committed to providing a positive experience for our customers. Thank you for your continued loyalty and we hope to serve you again soon.