Business ProfileforOntario Smart Energy

From start to finish, everything they said was an absolute ***, this company ***** on people with misinformation. 1) savings of 50-70% a month on my energy bill, over all it went up 15%. 2) rebate within 3-4 months and I have text confirmation that I had zero set up on my end to receive the money. 4 months later I called and they stated I haven’t started the process yet and it would take 6-9 months now. The sales rep promised it would be $10,000 rebate, not up to, he had an app that showed it would be 10,000 minimum. But I’m hearing it will be “up to” with a very little chance it will be even close to the agreed upon amount. Salesman ****, and when I complained they only said, sorry he no longer works here. 3. I was told I was locked in at 240 months at 3.99% interest, after a year I was just notified it’s going up to 11.99%. The sales man wrote down my contact with all the key points on his **** contract notes, however they weren’t included in the contract and had me sign a different document. EXTREMELY *****, they continuously **** to me to get the sale. 4. The average price of the work was quoted to me at $16,000, they quoted $25,000. I told him that, but he promised the $10,000 rebate actually made it a net positive for me, however we now know the chance of getting a full rebate is slim to none. **** *** **** **** **** ********

Thank you for bringing your concerns to our attention through the Better Business Bureau. We value transparency and strive to ensure our customers have a clear understanding of our policies and services. Regarding your mention of misinformation, we would like to clarify that our policies and the rules and regulations we adhere to are detailed and specific. All terms and conditions are provided to our customers in writing. Additionally, before installation, we conduct a recorded conversation to thoroughly review these terms and conditions, ensuring that our customers are fully aware of all aspects. If your bills are significantly higher than expected, we are committed to helping you resolve this issue. We offer a complimentary assessment where a technician will visit your property to inspect your units and verify that everything is functioning correctly and settings are optimized for maximum savings. Concerning the rebate process, we handle the payment and coordination of your audits. Once this process is completed, your rebate is managed by Enbridge, who is responsible for issuing the cheque. We do not send out these cheques and unfortunately do not have control over the timeframe. To address your concerns more effectively and provide personalized assistance, we encourage you to contact our customer service line or email us. Our team is ready to assist you with any further questions or issues you may have. We appreciate your understanding and cooperation

Yes, you did do an over the phone consultation before the installation. However, you asked if the salesman “promised anything” outside the contract. Yet, he **** to me about what was in the contact, so to the best of knowledge, he didn’t promise anything outside the contact, rather he just misinformed me. Also, you told me he was let go from the company, so I’m assuming this was a repeat issue. ***** ******* ****** ** ******** **** **** ******* ***** * *** **** ** ***** *** *** ******* ******* you informed me that your company only offers locked in rates for 12 months. **** ********* ** ** **** *** *** **** ** ****** ** ********* ** ******** ***** ** **** ****   This review isn’t for resolution as I know that will not happen, **** ******* ***** ** *********** *** ** **** **** ** ************ *** ***** ** ***** *****. **** **** **** **** ******** ** ****** *** **** ****** ** **** ** * ******* ** **** *** *** ******* * **** ***** ********* ********* **** **** ****** *** **** *** *** **** **** **** ******* *** ***** ********* **********  I recommend all customers to just read their pricing and reference the cost of material to the actual sale price. They double and sometimes triple the cost of material to profit over $10,000 on a single day install. This enough should be enough ** **** **** **** **** ********