Share
Business ProfileforUrbanest Construction
At-a-glance
Business Details
- Location of This Business
- Mississauga, ON L5L 1K4
- BBB File Opened:
- 1/5/2020
- Years in Business:
- 9
- Business Started:
- 15/3/2015
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:00 AM - 5:00 PM
- T:
- 7:00 AM - 5:00 PM
- W:
- 7:00 AM - 5:00 PM
- Th:
- 7:00 AM - 5:00 PM
- F:
- 7:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Contact Information
Principal
- Mr. Marko Furlani, President & Creative Director
Customer Contact
- Mr. Marko Furlani, President & Creative Director
- Additional Contact Information
Fax Numbers
- (888) 227-9419Primary Fax
Phone Numbers
- (289) 855-2676Other Phone
Email Addresses
- Primary
- (888) 227-9419
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
26/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gilda W
17/01/2022
Urbanest Construction Response
27/01/2022
When I last spoke with the clients, they informed me that if I stepped foot on their property again, they were going to call the police and have me charged with trespassing. They also told me they would charge me with harassment of I continued to contact them.
As I had been committed to the completion of their project, I was able to have one of my carpenters, with their permission, to access the home to complete the installation of come custom millwork. I had request permission to send my other trades in to complete the outstanding work and ensured the clients that I would not step foot on their property as per their request. They denied me this option.
I have since then never heard back from the clients and have never been formally inoformed of the cost incurred to complete the remaining few items.
They claim I "refuse" to vice a refund, but no refund was requested, not communication or information provided.
As mentioned, I had committed to the completion of their project and would have done some if not threatened with police action. Yes we were delayed, but there was not reason for this threat.
Thank you,
Marko F.
Customer Response
29/01/2022
Customer Response
25/02/2022
Marko from Urbanest Construction has not reimbursed us the outstanding amount (which we specifically requested when he was fired for services not rendered).
Unfortunately, because Marko cut corners with the mudding and taping of our walls, we had to have the mudding redone. The corner beading was STAPLED up on the walls instead of glued on. Marko was aware of this because his contractor, Oliver was the one who did it incorrectly. Marko only replaced a few of the areas. The beading (which was not replaced) started to peel away from the walls and needed to be redone. The poor quality of mud started to crumble off of the walls (which you can imagine made a huge mess everywhere!).
As requested in the past we would like to be reimbursed the outstanding amount and we are still waiting for it.
*************************************************************** *************************************************************** **************************************************
Urbanest Construction Response
28/02/2022
Gilda is absolutely correct, we did in fact staple the corner beads on, as well as glued. This is a completely acceptable method for the application of corne read and is actually noted on most manufacturers installation instructions.
Regarding the taping work in question. The original crew hired did not complete the work to our satisfaction resulting in them being removed from the site and replaced with *************** to redo all the plaster. I name that company because the clients were so pleased their work, they hired them to complete the renovation of their basement, which I have to add was not permitted by the city. So I find it surprising to hear how terrible the work was that they did on the main floor.
Regarding refunds. We have absolutely no issues in providing a refund to the clients, though we have not once been approached to receive one, nor have we been notified of these issues. If the clients were to please provide us with the original invoices of the work completed as well as photographs to show the deficiencies before and after the repairs, we will certainly provide a refund.
I sincerely look forward to their reply.
Marko F.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.