ComplaintsforUrbanest Construction

• Initial Complaint

  26/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A written contract was done on May 9th 2021 to finish our basement with a start date of May/June 2021 with an estimated finished date of June/July 2021 (+/- 8 weeks) for the entire project. We paid Urbanest Construction the first payment of $25,027.24 at the end of June 2021, the second payment of $22,202.24 in July, an extra $5000 (separated in two e-transfers) for extra electrical work (asked by us the homeowners) in the month of July, another payment of $22,202.24 at the end of July 2021 and another instalment of $22,202.24 in mid-August. In total, Urbanest Construction received $96 633.96 by the week of August 12th 2021. We received a phone call, on August 29th 2021, from the subcontractor who did the framing of our basement stating that he has not yet been paid for the work that was done in our basement. As of September 2021, our basement was being worked on less and less, and we are still not done as of today, April 22 2022. We have removed a few details and items on our contract (such as a wet bar and the instalment of a new window in a wall) in order to help move along the project quicker. There were only a few times a month during the time span of October-February that we had someone working in our basement. I e-mailed Marko, owner and operator of Urbanest Construction on March 7th 2022 asking to end our contract. He asked to please finish the job and sent us a proposal with a reminder that we still owed $9,288.00. A few days later, we had been contacted again by a subcontractor that they had not received their payments for the work that they had done in our basement (flooring that was put in December). We contacted all the businesses and men that we could think of to see if they were paid, and many were not paid in full, until my next e-mail to Marko (March 10). I sent Marko an e-mail on March 10th asking to see receipts for everything that was bought and for everyone that stepped into our home. I have not received anything nor heard from Marko since.

  Business response

  26/05/2022

  We fully understand and respect the client's comments and complaints and are currently working with them on a resolution. We have offered to reimburse the clients for the cost of finishing the remaining items as per our contract, less the amount still owing on said contract. It should be noted that there are some deductions to the final draw, which the client is aware of. I will formally submit that to them via email for their records.
  
  To date, the client has provided the cost to them to finish the washroom, which we agreed to pay back in full. We are currently awaiting the additional cost to them for the balance of work, whcih the client has agreed to apply the owing funds.
  
  Ultimately we had absolutely every intention of completing this project to the fullest and made every attempt to do so, including canceling the final charge. Unfortunately, we were not able to come to an agreement, which we respect.
  
  It should also be noted that every trade and supplier related to this project has been paid in full.
  
  Marko F.
  

  Customer response

  06/06/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Marko has made progress into making payments in terms of reimbursement. So far he has made two installment payments. He has promised to make equal payments in a timely fashion until reimbursement is complete. Currently the bathroom is complete and we are looking to hire someone to complete the remainder of the basement (windows, columns, stairs and paint).

• Initial Complaint

  01/11/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid a deposit of $2,825 incl tax to this company in early 2020 for a kitchen renovation that was cancelled. Covid-19 happened not long after the deposit was made so the project was put on hold. It was cancelled 5 months later and ***** promised to refund the deposit. To date, he has paid $706.25 but has not refunded the rest. I have multiple emails and ******** messenger conversations where he has promised to either issue a refund or do some painting in my house in lieu of the amount owed. He is no longer responding to any communication.

  Business response

  06/01/2022

  Business Response /* (1000, 9, 2021/12/30) */ Client has agreed to repayment schedule and had been partially paid to date. Consumer Response /* (2000, 11, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business has been paying me back since I reported them.

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