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ComplaintsforFrendel Design Studio
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a panel with Frendel (# **********) on Nov 20th for a series of products including a panel with a cutout. I received the panel in late December that the cutout was not done according to the instruction that I gave (the instruction was recorded on the order). I instructed that the cut out should be 75mm from the bottom, but it was done as 57mm instead. This is not usable to me. Frendel has promised to redo the panel and the sales person estimated it would be ready by late Jan. It's Feb 1st and they have stopped replying to any of my inquiries. I would like the panel to be redone ASAP following my instruction so that I can install my wall ovens. It's been sitting on the floor for three months.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.