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Find a Location

American Tall has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Tall

      200 - 375 Annagem Blvd Mississauga, ON L5T 3A7

    • American Tall

      1823 Maryland Ave Niagara Falls, NY 14305

    • American Tall

      1823 Maryland Ave Niagara Falls, NY 14305

    • American Tall

      375 Annagem Blvd Mississauga, ON L5T 3A7

    Business ProfileforAmerican Tall

    Mens Clothing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.91/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    American Tall has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Tall

        200 - 375 Annagem Blvd Mississauga, ON L5T 3A7

      • American Tall

        1823 Maryland Ave Niagara Falls, NY 14305

      • American Tall

        1823 Maryland Ave Niagara Falls, NY 14305

      • American Tall

        375 Annagem Blvd Mississauga, ON L5T 3A7

      Headquarters
      200 - 375 Annagem Blvd, Mississauga, ON L5T 3A7
      BBB File Opened:
      17/8/2018
      Years in Business:
      9
      Business Started:
      15/6/2015
      Additional Contact Information

      Email Addresses

      Customer Complaints

      34 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      17/01/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I ordered items for Christmas. When one item did not fit I printed out their return label and packing slip and returned the item. After 3-4 weeks with no notification about a credit for the return or a refund I contacted them via online chat. After thirty minutes wasted on the chat the employee told me they have the package with the item in their possession. I asked that my account be credited and that I be able to order a new pair with free shipping due to the excessive amount of time that transpired. I was told "NO".
      Read More

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      PATRICE H

      1 star

      11/05/2024

      This was my first time ordering from American Tall. The ordering and delivery went fine, but I needed to return one of my items, *** **** ****** **** * ******** **** ******* ** * ****. I returned my item on 4/06/2024; it is now 5/11/2024 and I still have not received my refund. I can't speak to anyone or get any real answers or updates because they don't have customer service representatives that you can talk to, and the customer service chat bot is limited to canned responses. ** ******* ** *** ***** ******** **** **** ********

      American Tall Response

      21/05/2024

      We are so sorry about this and appreciate you bringing this issue to us! Upon investigating the matter, your package seems to be stuck at customs and is not yet delivered to us. Therefore, we were unable to process the return. Your return has now been processed and the issue will be escalate to the carrier on priority. Additionally, we can see that you did reach out through our AI Assistant but weren’t able to create a ticket. Our chatbot is designed to help customers with frequently asked questions but we encourage them to request for an agent support on the chat if they are unable to get the required solution.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

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