Business ProfileforHappy Ending Movers

Our experience was nothing short of horrific, including ********* to get all of our belongings back. We submitted an inventory and were quoted 5.5h of moving with two movers. It took them over 7 hours to load the contents of a one-bedroom apartment into their truck. We found out that they declined an offer from the resident manager to put the elevator on service for them, and moved slowly taking one item out at a time. Video footage of them in the common areas confirmed our suspicion that they were completing the move purposefully slowly. After 7-hours, they told us the truck wouldn’t start. When we contacted the company manager, Sam, he was aggressive and confrontational. He threatened to unload all of our belongings onto the street, now at night as the move-out had taken so long. We had to try to talk him down although we were in a position of feeling like we had no power. They took all of our belongings to their facility saying that they would deliver them at some point the next day. They didn’t know when. ** **** **** *** ********** **** ***** **** ******** *** Sam continued to make *********** remarks. We were very scared of our belongings being somehow damaged or “lost” because of remarks that the manager made. We later learned that the ****** was around ********* us for more money, not damage, but we were scared and felt helpless. We had no belongings and had to find somewhere to stay overnight. The next day, two new movers arrived at our new home. They refused to unload the truck or turn over any belongings unless we paid a fee of over $2,100 (not including the deposit already paid). Over $1000 more than our original quote. They refused to show us any invoice. We felt trapped and we had to pay under protest. After we received our invoices, we saw they charged us for multiple travel times which weren't used, the full time used by their movers on the 1st day, and several hours on the 2nd day even though the movers only worked for 1h.