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ComplaintsforRexall Pharma Plus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My doctor requested something specific for a brand for meds as I had issues in the past. I had got the same meds a few months prior without charge. This time the bottle had a charge attached unlike the previous one. I do have a card on file for prescription vitamins I have to buy but was told you give the ok before a charge. I wasn't present the day the charge happened. The pharmacy allowed someone other than me to take my meds and didn't even mention a charge. I found out days later about the charge. I was so thrown off as to why they would give my meds to anyone but me. If I had been present I could have addressed the charge or even declined it on the spot. The pharmacy took that option from me. I tried calling to get a refund as these were the same meds I had gotten previously. The manager *** **** **** *** said they made a mistake the first time around. Not my fault. I told them I was concerned they charged my card without permission and gave my meds to someone other than myself. *** ******* ******* *** **** ** **** **** *** ****** *** * *** ***** ************ **** ***** ********* **** *** ******** He agreed to refund me if I got paper work from my doctor. I did this as asked. The manager called me while i was at work days later and I didn't get the call. The message just said he needed to speak with me in regard to the papers. I called for over a month, leaving messages and asking for a call back as no refund was given. I spoke to the manager again right before christmas. He ******* ***** *** said he did call me back 1 time. * *** ******** *** ** *** ******** **** *** ** ******** ***** He then told me he decided he was refusing the refund. * ***** *** ******* ***** ** **** ***** **** ** ** *** ** ** **** ************* ** ******** It is completely valid to be concerned with my banking info and my meds when it's handled this way. * *** ******* **** ** *** ********* *** ******** I was new to this location. I would appreciate someone contacting me to resolve this.Business response
01/02/2024
I believe the Pharmacy Practice Lead of the store has already contacted the customer.Customer response
01/02/2024
Complaint: ********
I am rejecting this response because: I have not been contacted as of yet. I was only ever told it would be escalated to the appropriate department. No contract or resolution has been made. I am still waiting for the company to contact me as the store was not able to assist.
Sincerely,
****** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.