ComplaintsforMedelco Inc
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered the ***** * Tens-EME combo roughly three weeks ago (if you need the receipt I can send it) and paid $165+HST+ the shipping was enough to make that come out to $220. On the website I purchased it from it states that the device has a 2 year warranty (it did not give specifics, and provided no more detail anywhere else). Upon receiving the product I noticed in the user manual that the warranty was only 12 months, and also has strict limitations in terms of what applied. After short use the belt clip snapped off, *** ***** ******* ** ***** ** *** *** **** **** *** ***** ** **** *** * *** ** **** ** ** **** * ***** *** ** * ******. **** ****** ***** ** it wasnt due to excessive force or poor handling. After contacting them and describing the issue the customer service did not offer a refund stating that their “opinion” was that it could only break with excessive force, and that due to their opinion the warranty wouldn’t apply, they also cited a warranty that wasn’t consistent with the one that came with the product. **** **** **** ********* ** **** **** * ********** ****** * *** *** **** ************ * **** **** ** ***** ** * *** ** ***** **** **** ***** ******* ********* ** **** ********* *** **** **** the warranty was not properly advertised, and the case still applies to the other one. All i seek is a replacement/refund/repair ********* ** **** ********** ** *****, and for them to update the website with the proper warranty that actually comes with the product.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.