9 Customer Reviews
Review from Matthew G
1 star24/11/2023
**** ******* ** *********** ** *** *** **** **** ******* This company delivered only part of the order I paid for and some of products that did get delivered are either defective or missing parts. After 6 months of trying to communicate with them I have lost hope and cut my losses. Have given up trying to deal with them as they rarely respond to my messages and have failed to resolve the issue, ignoring and now their website *********plumbinghubcanada.ca is no longer available; appears to have been shut down.Review from Justin B
1 star23/11/2023
Took the money and never sent the product and has now disappeared.Review from Audrey E
1 star22/11/2023
Placed an order in October. Contacted them 3 weeks later and was told they were waiting for a shipment. Emailed a second time week later and got the same response. Tried to contact them directly and the phone number in no longer in service and their website is not available either. Have emailed asking for a refund but I suspect that won't happen. ***** **** *** ******* ************Review from Laura T
1 star17/11/2023
Ordered over. month ago and have not received my order. after two weeks I emailed and they said they had sold out and the item would be sent the next week, ****** **** **** ***** ** * *****Review from Jim F
1 star07/11/2023
*** **** **** **** ******** ********* ** **** ***** ** * *** * ******* ********** **** ****** ********* Ordered items on Oct 6 and contacted company after waiting a week to be notified that the items were shipped. Contacted them via email twice before receiving a response from "Jim" who informed me their inventory count was wrong and it would take a week before the ******** ******** restocking shipment arrived. I told him I would wait and for him to let me know when the order is shipped to me. After a waiting another for the restocking shipment to arrive, I emailed Jim about the shipment status and asked that he cancel the order if it has not yet been shipped to me. No response. Waited another day. No response. Waiting another day and tried to access their website and received this notice "Sorry, this store is currently unavailable." I then contacted ******** ******* to contest the charge. Thankfully, ******** ******* ** **** **** ********** ********* *** *** ***** ******* ** *** ***********Review from Sean B
1 star07/11/2023
** *** *** **** **** ***** **** they take your money and never ship!!Review from Norman B
1 star31/10/2023
Ordered on October 28th and almost immediately their we disappeared. There telephone number is not working either. ***** ***********Review from David J
1 star19/09/2023
* ***** **** ***** ******** ** they do not communicate after an order is made.Review from Zoltan M
1 star13/09/2023
Very poor customer service. Order an ***** ****** feeder August 16 , it was online and it showed that it was in stock. I didn't hear anything for two weeks. When contacted, their sales said is out of stock but they would expedite it as soon as arrives. Two weeks later, no reply or update on the order. Trying to cancel the order by email or phone, no reply at all. Phone contact is automated no way to get through a customer service.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.