ComplaintsforClover Canada

• Initial Complaint

  28/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The product is great and for the first year or so the service was really good. However now, I have a hard time getting ahold of anyone. I have been transferred back and forth, ** **** around 4-6 hours worth of calls with no answers. They made a sales call to me, offered to return my device free of charge, if I upgraded, they then sent me an extra machine and made me pay to return both of them. Then charged me $500, cause they lost them. I had received an overcharge of $1113.71, it took almost 2 weeks to be resolved and they told me there is no answer as to why. Someone tried to tell me it was a maintenance fee. I have received the money back now. I tried to cancel in October, *** ** *** **** ******** they wanted to charge me a $500 cancellation fee and have made no effort to resolve these issues. I never saw or signed a contract, as for the lease they are charging me around 80 a month for 4 years. I don't know any machine that could cost this much to buy out. They are not up front about "contracts or fees" and the ability to get answers is impossible.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been looking for a POS machine for my small business -December 13th I contacted a rep -January 25th – I read and signed my agreement for the POS -January 29th -At 3:00pm I received my POS. Within 10 minutes I knew I did not want it. There was a subscription fee i was not made aware of. -At 3:55pm I texted the rep to let him know. -I immediately called customer support with no answer -January 30th -2:45pm I called customer support. This time I was able to reach a woman who told me there were no refunds and therefore nothing they could do. I was denied my request to speak to a supervisor multiple times and was told one would call me back within 24-48 hours. -I immediately called my bank and put a hold on my bank account. -January 31st -i left a review and was told i would be contacted. 9:05am – Rep sent me a text saying “Hey, you’re going to have to call Support at ***********. Clover doesn’t not do refunds on purchases products” -February 2nd – at this time, I have not received any support whatsoever, and the only communication I have had was the woman at customer support ****** *** ** ** ***** and my rep on the 31st ****** *** **** **** *****. No funds whatsoever have been charged from my account and the hold remains in place. I read over my contract a dozen times and nothing says anything about no refunds being available when a machine has been sold ***** ***** ********* with a lack of information – which is what has occurred here. * **** ****** **** *** ****** ******** ****** *** *** ******* **** ** ********** * **** **** **** ***** ** ** ****** ***** *** ****** ******* *** ***** ******* ********* ********* ** ******* **** ******* *** *********** **********  *I am willing to send my Clover Flex back and end my contract now, as I have paid nothing for this, provided I have a return address and a written agreement that no funds will be attempted to be withdrawn from my account. I can provide screenshots of everything

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