ComplaintsforUPS Store 80

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  RE: UPS STORE#80, **** ** *** ***** ****** ***** ******** * * ******** **** ** ** **** ********. I paid over $1700.00 for color photocopying. The issue is with the owner (Hassan). His mobile number is *** *** ****. The store email address is: *******@***********.ca He falsely represented his equipment is capable of the job. **** ** ****** His machine cut off the information and I had to go in there again over 4 days to re try and the machine still cut off most of the information and the Employee and I wrote down the number of pages he agreed to refund in the amount of $113.97. He refuses to refund me although I provided a breakdown of the pages. Also, I provided my email address to him so he can e-transfer me if he couldn't pop into the store to refund me although he personally guaranteed me he would pop in to refund me. I texted him ahead of time so he can either refund me or my partner Jake. He is refusing to respond to any of my calls or messages. Even after I relayed messages to his employees. **** ** ****** ** ** **** ********** *****************. He does not have the proper equipment but he **** *** tells customers he does have the adequate equipment. ** ********* ********* ******** **********

  Business response

  29/08/2022

  Sorry for our late reply, we must have missed your previous emails. This is in response to the complaint raised by one of customer regarding the printing job.
  
  The customer ordered to print 1638 pages on 17/06/2022. She gave us a Digital pdf file to print. We have printed and gave her the printed job.
  
  She came back again next day and gave us to print 34 books including the finishing services (Coil Binding, Front Cover, Back cover). Also, she gave us the digital pdf file to be printed from. We informed her it will take 2 to 3 business days. She came on 20/06/2022 to pick her printed job. She checked the finished job and she was happy and paid us. Couple of days later she came back and complained that some of the print job was not right. We explain her that we have printed from the PDF file that you gave us. It is nothing with us or our printer issue. It is with your pdf file (digital format). Although we did the printing just as it was in the digital file, the customer wanted us to reprint again. This time she brought a different pdf file. For the sake of customer satisfaction, we reprinted those 800-900 pages again free of charge. However, the customer wanted to reprint job including (Coil Binding, Front Cover, and Back cover) to be done on the same day which was not possible from our end because we had other scheduled jobs that day to deliver. Nevertheless, we worked all day to finish her job. We reprinted all the 7 books and finished 5 books coil binding, front cover and back cover by 7:00 pm. Our store closing time is 6:30 pm. The employee who worked on that day stayed late to finish her job as much as possible. When it was 7:00 pm she informed the customer that she needs to leave and she will finish the rest of the 2 books coil binding next day. Customer refuse to leave the store. Customer start arguing and very aggressive to our employee. Around 7:20 pm our employee called police than customer left the store. There was no conversation between us and customer that she needs refunds.
  
  Please let us know if you need any further assistance. Thank you.
  
  Regards,
  ***** *****
  
  The UPS Store 80

  Customer response

  29/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the Owner is completely fabricated and untruthful.
  
  Firstly, I have proof the job was not completed correctly nor adequately that I will be happy to submit as additional documentation. I called this store ahead of time to confirm the job would be completed on time and both the Customer Service Agent and the Owner assured me it will and welcomed the job. Further, they gave me a discount because they wanted my Business. My receipt will reflect the discount that I received. My phone call log will confirm I called ahead of time. Again, I have documented proof that their Printer made several mistakes and cut off multiple pages. ****** *** ** **** *** * **** ** ***** ** **** *** *****
  
  Also, I am surprised they have stated they have a PDF copy. They only photocopied my pages to print them and I informed them that they need to remove the pages they photocopied for Copyright infringment and Data Protection reasons. If they stated they still kept the photocopies they made I have to report Copyright Infringement.
  
  Secondly, I don't have a PDF file. I will be happy to provide the Original material that was photocopied. You will see they were previously binded and un binded for photocopying. UPS had to un-bind my previous hard copy so they can re photo copy. ****** * **** ******** ***** *** **** ** ***** ** **** *** ****. I had to come back because after reviewing over 3,000 pages over 2 days manually I noticed there was a lot of cut off pages that I could not check in store because they were closing. The Owner kept taking on new photocopying jobs the same day I was there and kept delaying access to the Printer that I was using to complete the job. His in store video camera recording will support this statement. Also, My **** ride receipts will reflect that I came back immediately after 2 dayss having checked over 3,000 pages manually and noticed errors because I could not do it in store as they were closing.
  
  Thirdly, there was no police called, whatsoever. The Customer service representative (on June 28) told me she will go home and she has to catch her next bus. Then, she called Hasan and gave me his cell phone number (in which I have) to call him and tell him when I would come back . So, I left voluntary. The next day (June 29th) I texted him to inform him either myself or my colleague will come to the store to pick up the rest of the work that was not completed. The Owner did not show up and the same Customer Service Agent was very embarrassed . I told her I paid over $1800.00 for the job and she was extremely sympathetic and super sweet. I preceded to show her the receipt (which you will see her leaning over her counter to see in the video) and she tells me this is too much money I paid.
  
  Ask Hasan (The Owner) to show you the in store video camera recording for June 28, 2022 and you will see no police were called. Also, ask him to show you a Police report. He should be able to provide you one if a complaint took place.
  
  ***** ** ********* ********* ******* *** ****** ** ** *** ***** ***** **** **** *** ******* ******** ** ******* ** ***** ******* ** ** ****** ********** ** ********** *** ***** ****** ******** ********** * ******* ************* *** ******* ******** ** ******** ** *** ********** ********** *** *** ******** **** ** ******** 
  
  Lastly, on June 29, 2022 (the next day) in the video, you will see the same Agent greeted me kindly and with a smile when I came back to pick up the re-printed material. We even shared a laugh with a dental assistant that recognized me and was a customer at the time. I am sure she would be happy to provide a statement of the truth. You will also see me leaving voluntarily and the same Customer Service Agent from the night before saying goodbye. If the Owner feels he completed the job adequately why would he agree to re-print the material again? The Customer Service Agents always ask his permission to do so. Is he claiming the Customer Service Agent agreed to re print the material risking her job behind the Owner's back? Also, he was on the phone with the Customer Service Agent approving for the re printing and asking me to come back the next day. If the Customer Service Agent felt I was **** and ********* why would she provide the Owner's cell phone? Again, the in store camera recording will support this statement.
  
  ****** *** ** **** **** * *** ******* ** **** **** ***** ************ *** ****** ** *** ********** ** ****** ***** **** *********** ***** **** **** *** *********** ********* *** ****** ******** ********** 
  
  Kind regards.
  

  Customer response

  31/08/2022

  * **** ******** *** *** ********* ** ***** ** ******* ** ** **********
  
  ************ ************** ********* *** *** *** *** ******** **** ** *** ** *** ******** **** ** **** **** *** *** ***** *** ***** ** *** ****** ** ** ****** ******* ** *** ****** ******** **** ******* ** *** * ************ ******** **** ** **** *** *** **** **** *** ******* ** *** **** 
  
  I went to this location 4 x (Dates: June 17, June 20, June 28, June 29 (**** Ride history) because the job was not properly completed.
  
  June 17, June 20 (paid 2x) *** **** *** ** *** ******** *** ** ********. The re printing was not completed for free.
  
  The cut -off pages are in multiples in all these books. I can take pictures of all the cut offs in these books but it will take longer than 5 business days. Alternatively, I can mail these books to you but I will ask that you please mail them back for Confidentiality + Copyright reasons.
  
  Lastly, I forgot to mention that I did ask for a refund contrary to what the Owner said. I provided my email address on camera June 29, 2022 for the Customer Service Representative when she told me Hasan (The Owner) was not coming. I told her he is welcome to e-transfer me.
  
  * **** ******** ** ***** ** *** **** ****** **** *** ***** ** *** 
  
  Thank you ******** your help is greatly appreciated!
  
  ***** *** ** ********* *** ** ******** ** ******** *** **** ** ******* *** ** ** ******* *** *****
  
  ******
  
  
  See Attachment/File: More information from the consumer

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩