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ComplaintsforObsidian Group Inc
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Complaint Details
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Initial Complaint
25/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Re: Chuck's Roadhouse, **** ***** ********* *** ** Maple ON.
On Mon. Oct 24, 2022, I ordered a food item from this restaurant through delivery and left a note to ensure it didn't contain a specific allergen (this item did not list ingredients *** ****** *** **** ************* ********* **** ********). Company called to say it contained the allergen so I requested the order be cancelled. They said they had not started preparing the order yet but would have to charge me anyway. I made an effort to substitute the item, they refused. And in efforts to discuss further, they stopped answering their phone. After promising me they would not prepare the order in the initial interaction, not only DID they, but they also delivered it to my door without notifying me, knowing it was an allergen and charged ** ** ******** **** ** ******** ******** ******** *** **** * ****** ****** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.