ComplaintsforCanada Cartage System

• Initial Complaint

  24/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 14 this company dropped off a new stove and removed our old one. After they left I realized I left some very expensive stone cookware in the old stove. Since then I have been trying to get a hold of this company to see if there was any way for me to get my items back. I have emailed, called many different numbers, left messages, and even sent a text to the branch manager. I have received no response from them. The longer it takes for a reply, the more likely it is that my items will be destroyed at a scrap yard.

  Business response

  27/01/2022

  Business Response /* (1000, 5, 2022/01/25) */ We performed the delivery, the customer had a haul away of her old range. Our guys completed the delivery and took away her old appliance. Customer signed off that all went well and she had received her new range. She called the office and asked us to get hold of the crew, that she had left some bakeware in the drawer and wanted it back. We did contact the crew as soon as this was reported but they had gone to the scrap yard already and had disposed of the range. I did call her back and let her know that our guys had disposed of the range and apologized that we did not see that there was anything left in the old appliance. Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes they called me back, but almost a week after my first call. I understand that the error was mine, however had they called me back in a more timely manner, it's possible I could have gotten my things back. Really I just want to call attention to their customer service and timeliness.

• Initial Complaint

  14/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The person I have been dealing with is:Cathy L.Call Centre Supervisor/Canada CartageT: ************ Ext: ***** / C: ************www.canadacartage.com/ ******************************** Complaint: On December 21st I had received notification that my new washer and dryer was in. I had made the order threw **********. Receiving this I had made arrangements for delivery on the 22nd. I was not told about any preparation or materials I need for the installation. The delivery crew came and took put my old washer and dryer, and replaced it with my old. Upon doing this my base boards and dry wall in my hall way sustained major damages. The boys both admitted to the damages and I had also called the saskatoon office to talk to Suzanne. She was great about it, I had sent pictures and had got in touch with the owner Raymond. He had said to pick any carpenter I wanted and he would fix the damages. No issue. When it came to the hook up, I was told the unit couldn't be hooked up, because I didn't have new hoses. It was explained this was a warranty issue. The agreement was made between me and Susan that the hook up would happen the next day, 23rd. In this conversation I had asked if I needed anything else, Susan had said not to her knowledge. That night, my little boy had to sleep in my bedroom because the entrance to his room was blocked off by the new washer and dryer. I was not strong enough to move it on my own. This is how it was left. The late morning of the 23rd, two representatives of the company showed up to hook up my new washer dryer tower. The one gentleman named Jordan, looked at me and said, he couldn't do the instal because the connection for the dryer was gone. I assume the old one was hauled out with the old unit. In light of this Jordan was nice enough to let me run to the store, which was 10 min away to get the new parts. I left at 11:10, then called Jordan at the store at 11:19 to make sure I had the right stuff. He said I did, when I explained to him what I had bought. I was at home by 11:25, the hot and cold water hoses where hooked up during this time. I handed Jordan my parts, he looked at me and said the brackets where the wrong ones. There was nothing he could do. I asked him if he could please stay, and I'll replace them, he told me no. ***************************************************************************************************** At 11:50 I had called up Suzanne, and asked politely if the boys could stay, and hook up my dryer. She had said no, that they had been waiting for me for over a half a hour. At this point, I started to get emotionally upset, and fusterated. I had told her that wasn't true. She ****************** said she couldn't help me. I had asked her why she didn't tell me that I needed a dryer hook up along with the new water hoses. She said it wasn't her responsibility to tell me what I needed. ****************************************************************************************************************************** I called back 4 times************************************. I have over $700 worth of damages in my home. I had called head office in Brampton ontario, and have been corresponding with a Cathy L. Her company sub contracted the movers. Her attitude was great with the first phone call, said she would help and do anything she could. Then the next day everything changed, she *********************************** implied it was between me and Raymond. I called Raymond************************. He asked me what I am getting out of all of this, ********************************. I said all I wanted was my walls fixed, that his movers did. He told me he would fix them***********************************************. He hung up the phone. ********************************************************************************************************************************************************************************************************************************************************* I was confused, first he had said he would fix it. His movers had admitted and apologized for what they did.*************************************************************************************************************** I had phone Cathy. She wouldn't evenet me finish explaining what Raymond had said before she interrupted and told me it was my responsibility to get a second opinion. She would let Raymond know, because he doesn't want to talk to me. First I herd of this. I agreed to. The second qoute is $30 more then the first. I had called the office and left a message for Cathy, to see if she received it or if there was a decision made. *************************************************************** ****************************************************************************************************************************************************************************************************************************************************

  Business response

  31/03/2022

  Business Response /* (1000, 7, 2022/02/14) */ Please be advised that the repairs have been completed and we have paid the contractor.

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