ComplaintsforTrue Angles Renovations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
20/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Spring 2022 we engaged True Angles Renovations (***** **** ******) to do structural repairs to our home in Manotick ON. We paid a deposit of $38,000. That was to cover new doors and windows he was to order. The cost of those was $28,560.00. Those windows and doors, if indeed ever ordered, should be available now. The only information we have is the manufacturer is ***** ****** *******, based in Toronto. They have no record of the order. ****** may have made it through one of several Ottawa-based dealers. He is not responding to phone, text or email messages regarding the order and our deposit. True Angles was also doing renovations for our daughter ***** ************ *** *** ** ********* ****** ******. He asked for and we paid $2040,80 for countertops he said he had ordered. We verified this week that the company he said he made the order through has no record. **** ****** is not responding to any enquiries about the countertops or the remaining work at *** *** ** ********. The countertop company said another True Angles client called with the same issue - money paid to True Angles but there too no order was ever made with the company. We contacted that client and they informed us much word was outstanding on their project. We have since come to understand at least 2 former employees are seeking pay owed and at least 7 clients have work paid for by undone, in some cases going back more than a year. It seems True Angles is no longer a viable company and the ***** has gone in hiding. It seems unlikely True Angles will complete the work at **** ******* ***** or *** *** ** ********. We would like return of the $38,000 for the deposit at the former address and the $2,040.80 for the countertops at the latter. We would also like to know if orders were ever made although that now seems unlikely. Nobody is able to contact or locate **** ******. He is apparently at a cabin on his uncle's property on *** ******* ******.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.