Business ProfileforQuality Entertainment Services Inc.

I rented a screen and projector from this company for my niece's wedding on Sunday, August 20. The contract included audio visual services, a screen and projector. We were informed the technician onsite with the company would assist us in getting the equipment set up. The technician did not know anything about how to set up the projector and struggled to get help over the phone, but finally managed to get the projector set up and hooked to my laptop. However, the video shown flashed on and off about ever twenty seconds for the entire length of the 18 minute video. The technician onsite had no idea of what caused the problem. When I returned the unit today to their offices, I was told the problem was my fault and lay with my laptop (2019 MacBook Pro). Also, I was told that I should have changed some settings in the display panel, and although we tried that onsite, it did not solve the problem. They demonstrated that the equipment did work with a Windows laptop and they also claimed it worked with Mac laptops. I know for certain that my machine works fine with other monitors and projectors. Effectively the $395 rental fee was not only a waste of money, the video presentation was embarrassing for me and the whole wedding party. The manage (owner?) was extremely rude and condescending, and offered no re-imbursement for the fee paid for equipment. Also, the contract included audio visual services but no one with any expertise was available to sort out the issue. I would like as a minimum a re-imburse of the rental charge for the projector ($250+HST). But since the whole presentation was a disaster due to the incompabilitly of the equipment, a full refund would be appreciated.