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            Business ProfileGenerator Tech Ottawa Inc.

            Generator Repair
            BBB accredited business

            Contact Information

            6 Antares Drive Unit 10

            Nepean, ON K2E 8A9

            Visit Website
            Email this Business
            (613) 793-1045

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 26/6/2023

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Generator Tech Ottawa Inc. offers 24/7 emergency services on Generators. Service, Install and Sales of Kohler generators. 

            Business Details

            Location of This Business
            6 Antares Drive Unit 10, Nepean, ON K2E 8A9
            Email this Business
            BBB File Opened:
            5/1/2023
            Years in Business:
            8
            Business Started:
            29/6/2016
            Business Incorporated:
            22/12/2022
            Accredited Since:
            26/6/2023
            Type of Entity:
            Corporation
            Number of Employees:
            13
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Luc Beauchamp, CEO/Owner
            Contact Information

            Customer Contact

            • Luc Beauchamp, CEO/Owner
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            C. B.

            07/04/2023

            Absolutely horrible service - I would never recommend Generator Tech. I had my generator installed by an electrician who then stopped servicing generators but transferred my account to Generator Tech. A year or so later, the Automatic Transfer Switch (***) for my generator mal-functioned but Generator Tech would not service it because they were too busy installing new generators and that was much more lucrative for their bottom line. Months of ************** calls back and forth with the owner, where he kept telling me that he "hadn't forgot about me" were to no avail. When it came time for the annual maintenance (oil change), they did send someone but instead of someone who could also fix the **** they sent a couple of guys who could not even look at the **** let alone service it. Again, a simple cash grab of easy maintenance money. I finally gave up and found another electrician who has able to fix the *** in an hour's work. Generator Tech has no interest in actually providing any follow-up service, other than simple oil changes.

            Generator Tech Ottawa Inc. Response

            20/06/2023

            The manufacturer of this customers generator, ( Champion) asked us to replace the customer fuse inside the transfer switch from a 1 am fuse which was CSA approved to a 6 or 7 amp fuse so it would no longer blow. Doing this means his transfer switch is no longer CSA approved as it was not approved and if his transfer switch caught on fire we would be held responsible for the damage. For this reason we told the customer to reach out to the manufacturer and or his electrician to see if they were willing to take on this responsibility.

            Generator Tech Ottawa Inc. Response

            20/06/2023

            The manufacturer of this customers generator, ( Champion) asked us to replace the customer fuse inside the transfer switch from a 1 am fuse which was CSA approved to a 6 or 7 amp fuse so it would no longer blow. Doing this means his transfer switch is no longer CSA approved as it was not approved and if his transfer switch caught on fire we would be held responsible for the damage. For this reason we told the customer to reach out to the manufacturer and or his electrician to see if they were willing to take on this responsibility.

            Customer Response

            21/06/2023

            At no point did Generator Tech come to my house to inspect the **** nor did they ever convey to me that the fuse might need to be replaced from 1A to 6a or 7A. I'm not sure how they could make this determination without ever having examined the *** in the first place.
            Read 1 More Customer Review

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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