Customer ReviewsforHardwood Giant Ottawa

******* Giant is a joke. ***** the owner of the stores in Ottawa is very rude and unprofessional. I had been trying to get him to come and see the terrible job the installer did for a year. Sent many pictures, file a complaint with the BBB, wrote to head office. Finally ***** called after a year said he remembered my home and that we had a "crappy" subfloor. Funny thing is that when he came to take measurements, the flooring that was down was gone as we had removed it and he was able to see the subfloor and said the installer would put more screws. Two spots required levelling and we told the installer and he said not needed. Our floor squeaks where the low spot is, a corner of the board here and there is lifting, and one because of it lifting now has a chip in it. ***** said there was nothing with his product and I agreed but said it was the installer who did not do the job properly. We had a few issues with the installer which ***** was aware of it. At the end of our conversation he said you have a crappy subfloor and would not longer discuss or come by and said if we wanted to have any further discussions to contact his lawyer and hung up. How can you keep customers with an attitude like that. I sent another email to the head office just to let them know. I will never recommend this company. Now as a senior citizen, I am forced to seek out someone who can come and repair their work. Small Claims Court is an option and I am looking into it.

Over promised, under delivered. This would be a 0 star if that was even possible.We are happy with the floor and happy to finally be able to enjoy it (6 WEEKS LATER). We are not happy with the service, as it was terrible communication, abysmal organization of time and overall a bad experience. We would not recommend this company at all.***** (Owner) came by about 2 weeks before the installation date, and took exact measurements. He said the job "would take about 1/2 a day to at most a full day".The installers were able to pull up the old carpet without issue, and started to work on installing the Vinyl Laminate. Unfortunately, because they did not use a table saw or miter saw (both of which they brought and were in the garage to use), they chose to use an oscillating saw, they did not cut any straight lines. Most of the lines at the end were uneven and looked terrible. While using the saw inside, they managed to cover everything in dust, cut into other boards on the ground and had 0 straight lines. Some of the lines did not match up to the wall or railing sections, so they tried to jam pieces of cut parts into the gaps to have ``makeshift'' repairs. They also did not finish installing all the floors.Installers came in the afternoon with the proper tools and got working on the nosing. At this time, it was pointed out that they need to fix the ``makeshift'' ************. They "fixed" it by putting finishing glue in the spot and said, "you won't even notice it". I asked why they didn't replace the boards, they responded with "We don't have enough to replace and finish the rest"They did not have the correct stain for the nosing. Took them about 3 weeks to find the right stain for the nosing AND during this time, they found out they had the wrong size nosing AND the floor had to be redone in the area around the nosing.Reached out to ***** to discuss this installation, and he has refused to follow-up or respond. At this point, I consider this job completed.

I have had an absolutely awful experience with this businesss location in Ottawa, and particularly with ***********All in all, this was a two-month process. Due to all the delays, I was delayed moving to my home. My fianc had to take multiple additional days of work to be around for everything and to move off-schedule. In addition, my price increased from my initial estimate of $3100 to $4500. I understand that my initial price was only an estimate, but I should have been told when it changed and agreed to the higher price. Instead I was blindsided when I went in to pay. It is very hard to justify paying this much when not only did I not know that it would be this much but I also had an awful experience.I filed a complaint at the location and ***** followed up with me twice. The first time, he was making excuses for why there was delays, such as an installer installer having caught COVID and then being let go when they returned due to drug use. As you can tell from the timeline I shared, this was never told to me at any point and doesnt even really hit into the timeline. If someone caught COVID, I would have been delayed at least 10 days, as per ******* law. I truly believe he is feeding me convenient excuses to make up for their lack of organization.Today he called me back again at my request. I told him that I would like to receive some sort of compensation for the experience I had and he jumped down my throat immediately. He was incredibly rude and I ultimately hung up as the conversation was not constructive. If you take a look online, as I wish I did before signing any contract, there are multiple complaints about *****. He does not represent your company well and should not be in a managerial role of any kind if he cannot conduct himself politely and calmly.I will be paying my balance as I do not want to have to speak to such a rude man ever again, but I will also be posting everything I have detailed here online.

Where do I begin? Like others on here, *************************** of the Nepean, Ottawa location, tried to get out of selling vinyl that I had laid a deposit for 3 months earlier. Basically, he got upset that I called him on not honouring his advertised price. Online the price was $2.89 sq ft and he upped it to $3.11 sq ft for shipping, then added another $0.20 per sq ft for delivery, then added $50 to slide my oven out of the way to lay down the flooring, then another $50 to slide out the fridge to do the flooring and the list goes on. When I asked why these additional fees did not come up during our numerous conversation over the three months, was that everyone does it. False price advertisement and unethical business man. Steer clear. Did I mention he wanted to cancel my order a few days before it was scheduled to be installed?

I ordered my wood back in August, was told when I ordered that it was in stock at their warehouse and was reserved for me with a down payment when I was ready. When I called for delivery in November went to the store paid the balance and scheduled delivery for the following Thursday. Come Thursday we wait for the truck no one shows up, I call the store and the owner says quote, “Oh sorry the woods not coming it’s back ordered, can’t get it for another 3 months“. Who does that don’t you think they should of told me right from the beginning, considering it was ordered in August!! Talk about not being being honest, where did my wood go, did they give it to someone else!! Will never see my business again!

I would like to offer my compliments to ***** ******** and his team at Giant Hardwood, 66 Colonnade Rd, Nepean. We recently contracted ***** to oversee the installation of hardwood in the bedrooms of our new bungalow and vinyl flooring in the basement. His team provided us with guidance in selecting our flooring, gave us a good price and ensured the job at our home was completed in a timely and professional manner. This is our third flooring job with ***** as we own several other properties. We look forward to dealing with him and his team in the future for all our flooring requirements.

I was very disappointed with the level of service and the quality of the product I received. I had to get my wood refinished by someone else before installing it. I tried to inform the owner of the issues in the service I received and the product's poor quality, in order to prevent someone else from having the same experience, but the response I got was not satisfactory. It did not make me confident that this situation would not happen to another customer in the future. Therefore, I must recommend customers look for another store for their flooring needs.