ComplaintsforOttawa Prestige Moving Company Inc

• Initial Complaint

  21/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Prestige Moving Inc for our move on Feb 12th. Not only it took them almost 9 hours to do a job that would take Max 4 hrs, they have damaged my ergonomic chair provided by my work worth almost $2000. none of the functions work, the back wont even stay up in place. they have scratched my hardwood, my children's gloss white bookshelves. ***** ** ******* **** **** * ***** ** ***** **** *** ******* *** ***** ****** ** ****** Their manager's excuse was "its been a long weekend and they are tired". They spilled their coffee all over the floors and walls and didn't even clean it up. They need to provide me the full reimbursement of my broken chair, this is the property of the federal government and Prestige Moving needs to pay the damage they have caused. extremely unhappy and unsatisfied with their services and lack of professionalism. Not only i want a full refund, they need to pay for damages caused by their carelessness and lack of common sense. Best part is, they spend hours "wrapping my furniture" and this is what i ended up with, imagine if they didn't.

  

  Business response

  29/03/2023

  Dear *****,
  
  We are sorry to hear that you were not completely satisfied with our moving services for your four-bedroom house. We appreciate your feedback and want to address your concerns.
  We understand that the eight hours it took to complete your move may have been longer than expected. However, it is important to note that the average moving time for a four-bedroom house is around ten hours. Additionally, we had to make a second round to transport the rest of your belongings, which may have contributed to the extended time. Nonetheless, we apologize for any inconvenience this may have caused you.
  We would like to thank you for bringing to our attention the fact that we offered you a discount of one hour and a half. We always aim to provide our customers with fair and transparent pricing, and we appreciate your honesty.
  We take pride in our commitment to ensuring that all of our customers' belongings are carefully packed and transported. We understand that your belongings are precious to you, and we take the utmost care in protecting them during the move. We are sorry that you were not completely satisfied with the time it took to complete your move, and we will use your feedback to improve our services and ensure that future moves are completed as efficiently as possible.
  Thank you again for choosing our moving company, and we hope to have the opportunity to serve you again in the future.
  Best regards,
  *****
  Prestige Moving

  Customer response

  30/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:My furniture has been damaged due to carelessness of your employees. I understand the discount provided, having said that the majority of the move was done by ourselves the day before you guys showed up. Your apology will not replace my chair that belongs to the ******* **********. You need to pay for damages caused by your employees and if you had people with proper work ethics that do their job proper We would have never ended up here. This isn’t my first time moving and I am fully aware of the timeline involved. My mistake for choosing your company over my previous experience. Sadly I learned the hard way, not such a “prestigious service or company” whatsoever. Please provide solution and compensation for damages caused as per pictures provided
  
  Sincerely,
  
  ***** ****

  

  Business response

  19/05/2023

  Thank you for taking the time to leave a review about your recent moving experience with our company. We take all feedback seriously and are sorry to hear that your experience with us did not meet your expectations.

   

  We would like to clarify that our standard operating procedure is to wrap all items prior to loading them onto the truck in order to ensure their safe transportation. However, we understand that you requested that your items not be wrapped in order to save money. Despite this, we took all necessary precautions to ensure that your belongings were loaded onto the truck safely and securely.

   

  We are pleased to hear that no damage was done to your items during the move. We strive to provide the highest level of service to all of our clients and are glad that we were able to meet this goal for you.

   

  As a token of our appreciation for your business, we would like to offer you a $300 coupon to use towards your next move with us. We hope that this gesture shows our commitment to providing the best service possible and that we can continue to be your trusted moving company in the future.

   

  If you have any further concerns or feedback, please do not hesitate to reach out to us directly. We value your input and would be happy to address any questions or issues that you may have.

   

  Thank you again for choosing our company for your moving needs.

   

  Sincerely, 

  *****

  Prestige Moving Inc, Moving services 
  
  

  Customer response

  19/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: you can keep you $300 coupon as I will never deal with your company nor will I ever recommend your company to anyone. Despite me asking you not to wrap everything you did it anyways, having said that you damaged two of my furnitures and my hardwood floors when you brought them up from the basement “pre wraping” them. Pictures don’t lie, take a look at what I have posted in this complaint and you will see the the damages made to my belongings. You and your company should really learn a thing or two about customer service and some work ethics, ******* ** *** ******* ****** ****** ***** ** ******* ** ***** *** *** **** *** ***** **** ********** *** ******** ******* *** ********* 
  
  Sincerely,
  
  ***** ****

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