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          Club Piscine Ottawa has 1 locations, listed below.

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            Business ProfileClub Piscine Ottawa

            Pool Contractors
            BBB accredited business

            Contact Information

            285 West Hunt Club Rd

            Nepean, ON K2E 1A6

            Visit Website
            (613) 274-7665

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/5/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            285 West Hunt Club Rd, Nepean, ON K2E 1A6
            BBB File Opened:
            30/1/2002
            Years in Business:
            16
            Business Started:
            1/10/2007
            Accredited Since:
            8/5/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 3507416 for this business, issued by City of Ottawa

            These agencies may include:

            City of Ottawa

            110 Laurier Avenue, West

            Ottawa ON K1P 1

            613-5802400

            http://www.city.ottawa.on.ca

            BBB records show a license number of 86745683 for this business, issued by Canada Revenue Agency

            These agencies may include:

            Canada Revenue Agency

            875 Heron Road, Ottawa Technology Centre

            Ottawa ON K1A 1

            800-2676999

            http://www.cra-arc.gc.ca

            BBB records show a license number of 8597944 for this business, issued by Service Canada

            These agencies may include:

            Service Canada

            300 Laurier Avenue, West, L'Esplanade Laurier, Level 2

            Ottawa ON K1A 0

            800-6226232

            http://www.hrdc.gc.ca

            Number of Employees:
            8
            Alternate Business Name
            • Club Piscine Nepean
            Business Management
            • Mrs. Tania Ravenda, President
            • Mrs. Gina Ravenda, Vice President
            Contact Information

            Principal

            • Mrs. Tania Ravenda, President

            Customer Contact

            • Mrs. Tania Ravenda, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            21/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Club Piscine refuses to supply the repair for a spa that only they carry. I have tried contacting the store multiple times, leaving multiple phone messages and emails. I get the runaround every time I call. I've had problems with this spa since day one and they were advised of this. I spent almost 5000$ All I want is for them to send someone to fix this issue which is covered under warranty!
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven R

            19/07/2023

            Bought their Metal Gazebo on sale for $1,694.00 tax incl. Turns out that's their price for this product most of the time. Now I need a replacement Mosquito Screen. Cost for screen by it's self is. $519.99. for a 10 X 12 ft. gazebo. I checked with everyone else including ***** who is their competitor and makes the same screen that would fit on my gazebo. It sells for $265.00 almost half of what Piscine sells theirs for. I then went on the internet to ***** the company that makes the Gazebos for Piscine. Their screening is from $117.00 to $199.00. I would go directly to them. Except they don't sell to the public direct, the replacement screening.Now if I wish to replace my screen I have no choice but to pay 2Xs everyone elses price for the same Mosquito screening. Piscine has a monopoly on their products and can charge for their replacement parts, whatever they like. That's why they sell the main item cheaper, they get you on the replacement parts.Your better off buying from another company, where you will get better service and less ****** and not pay through the nose for parts that are half the price elsewhere.

            Club Piscine Ottawa Response

            21/07/2023

            Hello ******, we confirm the reception of your comments. When shopping for outdoor products, it's important to compare products that are equivalent in quality. As you may know, different types of mosquito netting exist. For your gazebo, the net is made of high-grade textilene, a PVC-coated polyester fiber. As a result, it is more robust than your industry standard polyester netting included with most gazebos. Textilene is a more expensive product and has a more complex manufacturing process. The higher quality material is the reason for the higher price point. If you wish to purchase something other than the original netting, a standard mosquito netting could possibly fit as long as you confirm your measurement before ordering. If your existing mosquito netting is damaged, you could also look into repairing them to minimize cost.If you have any other questions or concerns, please feel free to reach out to *******************************
            Read 1 More Customer Review

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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