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Find a Location

The Car Club has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Car Club

      330 Moodie Drive Nepean, ON K2H 8G3

    • The Car Club

      1221 Newmarket St Ottawa, ON K1B 3V1

    • The Car Club

      2021 Carp Road Carp, ON K0A 1L0

    Business ProfileforThe Car Club

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Car Club has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Car Club

        330 Moodie Drive Nepean, ON K2H 8G3

      • The Car Club

        1221 Newmarket St Ottawa, ON K1B 3V1

      • The Car Club

        2021 Carp Road Carp, ON K0A 1L0

      Location of This Business
      330 Moodie Drive, Nepean, ON K2H 8G3
      BBB File Opened:
      4/7/2003
      Number of Employees:
      24
      Alternate Business Name
      • AutosOnline
      • The Automotive Hotline
      Business Management
      • Kerri Moran, General Manager
      • Mr. Lawrence Allen
      • Mr. Andrew Feldcamp
      Contact Information

      Principal

      • Kerri Moran, General Manager

      Customer Contact

      • Kerri Moran, General Manager
      Additional Contact Information

      Fax Numbers

      • (613) 829-8389
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      In august of 2023 I was shopping for a car. I was looking at a car on the Car Clubs website. I found a car I liked the look of and did on online quote/application for this car. I was contacted by a sales person from The Car Club following this. I went into the car club to go over the car and see it in person. We then spoke numbers and the sales person gave me a quote on what payments would be. After reviewing the numbers I decided to not go with that car. Over a couple of days I got cars sent to me and approx monthly payments would be for them. I did not think at the time that they were running my credit each time. Im currently looking for a new home, after speaking with a mortgage broker, I was informed my credit score is extremely low and that it had been hit 15-18 times for car loans and it has greatly impacted my credit score. I have reached out to car club to have them reverse/remove these hits as it is drastically effecting my credit score, leaving me with not being able to apply for a mortgage or even rent a house. This has completely affected me and ruined my credit. I explained this to the car club for them to tell me they will not help me, they will not reverse the inquiries on my credit score because i came in for a preapproval. I have approval for ONE car and they hit me 10+ times, with some of them being the same company multiple times. All I want is the inquiries to me credit score be reversed so it can correct my credit score.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ruth Carla P

      1 star

      12/12/2023

      After everything review that Im seeing here and what happened to me this company shouldnt exist anymore cause they keep robbing people off thats not fair cause money is not easy to make and for some people to think the can do whatever they want to it

      Local BBB

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