![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforArgo Ontario Drive & Gear Ltd
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
18/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Argo Ontario does not honour their warranty or their word on what will be covered by warranty. Shaun, the manager at Argo Ontario, told me that if the repairs required were to due a mechanical malfunction, the warranty would cover it. The dealership confirmed that the repairs needed are due to a mechanical malfunction i.e the vehicle would not start or idle. Shaun then told the dealership that he will not honour the warranty and what he told me about coverage and would not cover all costs of the repairs.Business response
17/02/2022
Business Response /* (1000, 5, 2022/01/20) */ Customer purchased the Argo through a private sale. Unit was taken to an Authorized Argo dealer for a hard starting issue. Dealer diagnosed the crankcase had been overfilled with engine oil resulting in fouled spark plugs. The fouled spark plugs led to the hard starting issue and subsequent discharged battery. None of this is the result of a manufacturing defect and is not covered by the warranty policy. The customer also reported an issue with the instrument panel which is being replaced under warranty. These details have already been shared with the customer by the Authorized Argo dealer and by a representative of Argo. Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************************* I brought the vehicle into the dealer because the machine would not idle, eventually would not start, the instrument gauge was not working properly. I called the dealer to see how Mike K. from Argo could be so confused and write this response. The dealer told me that she told him that oil level was high as result of the vehicle cranking and not starting and this also caused the spark plugs to Faul. This was the result of mechanic defect of the battery. She said that she was under the impression that Mike K. had a clear understanding of this from the conversation that she had with him. She said that she definitely and clearly told him that the oil in vehicle was not overfilled. Business Response /* (4000, 9, 2022/01/25) */ We have our technical support staff working with the dealer to verify the diagnosis and clear up any misunderstandings. We anticipate having this complete before the end of this week. Consumer Response /* (4200, 11, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not satisfactory. I spoke to their technical person, this was the fourth person I had to explain the situation to at Argo, and he just argued with me and **** to me more about the the cause of the needed repairs. Argo will ******* argue with you, to get out of paying for repairs. The vehicle was 9 months old when I brought it into the dealer for repairs and has an unheard amount of problems for it's age. Things should not be breaking on a vehicle that is less than a year old. Argo will *********** pass you around to different people, and argue with you to try and wear you down, so that you walk away and have to pay for repairs. The vehicle has been at the dealer for almost a month waiting for the instrument gauge to come in from China. I would like to be made whole for what they have done to me and for them to pay the entire costs of the repairs.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.